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From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai; Wang, Kai-yu; Hsu, Li-chun; Cheng, I-shin - In: The service industries journal 32 (2012) 8, pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
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Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney; Alkire, Linda; Rayburn, Steven W. - In: The service industries journal 38 (2018) 1/2, pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
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The service industry research imperative
Beyers, William B. - In: The service industries journal 32 (2012) 3/4, pp. 657-682
Persistent link: https://www.econbiz.de/10009510650
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The evolution of service innovation research : a critical review and synthesis
Carlberg, Per; Kindström, Daniel; Kowalkowski, Christian - In: The service industries journal 34 (2014) 5, pp. 373-398
Persistent link: https://www.econbiz.de/10010379368
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Development and validation of the customer-centered behavior measure
Michel, John W.; Tews, Michael J.; Kavanagh, Michael J. - In: The service industries journal 34 (2014) 13, pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
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Determinants of change in service employment in the United States 1998-2005: findings based on a new classification of industries
Beyers, William - In: The service industries journal 30 (2010) 3/4, pp. 531-547
Persistent link: https://www.econbiz.de/10003980758
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Testing of service concepts
Meiren, Thomas; Burger, Thomas - In: The service industries journal 30 (2010) 3/4, pp. 621-632
Persistent link: https://www.econbiz.de/10003980769
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Novelty-focussed document mapping to identify new service opportunities
Lee, Changyong; Lee, Hakyeon - In: The service industries journal 35 (2015) 5/6, pp. 345-361
Persistent link: https://www.econbiz.de/10011299592
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How transformational leadership fuels employees' service innovation behavior
Kao, Ping-jen; Pai, Peiyu; Lin, Tingling; Zhong, Jun-yu - In: The service industries journal 35 (2015) 7/8, pp. 448-466
Persistent link: https://www.econbiz.de/10011337085
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Innovation patterns and their effects on firm performance
Ryu, Jyun-Sun; Lee, Jea-Nam - In: The service industries journal 36 (2016) 3/4, pp. 81-101
Persistent link: https://www.econbiz.de/10011564527