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From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai; Wang, Kai-yu; Hsu, Li-chun; Cheng, I-shin - In: The service industries journal 32 (2012) 8, pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
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The service industry research imperative
Beyers, William B. - In: The service industries journal 32 (2012) 3/4, pp. 657-682
Persistent link: https://www.econbiz.de/10009510650
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Development and validation of the customer-centered behavior measure
Michel, John W.; Tews, Michael J.; Kavanagh, Michael J. - In: The service industries journal 34 (2014) 13, pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
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Does organisational support promote citizenship? : the moderating role of market-focused HRM
Wang, Mei-ling - In: The service industries journal 30 (2010) 7/8, pp. 1077-1095
Persistent link: https://www.econbiz.de/10003996096
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The role of customer values in accepting information technologies in the public information service sector
Hsu, Fang-ming; Chen, Tser-yieth; Wang, Shuwen - In: The service industries journal 30 (2010) 7/8, pp. 1097-1111
Persistent link: https://www.econbiz.de/10003996103
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Determinants of change in service employment in the United States 1998-2005: findings based on a new classification of industries
Beyers, William - In: The service industries journal 30 (2010) 3/4, pp. 531-547
Persistent link: https://www.econbiz.de/10003980758
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Entrepreneurial orientation and firm performance in non-profit service organization : contingent effect of market orientation
Chen, Hsiang Ling; Hsu, Chun-hui - In: The service industries journal 33 (2013) 5, pp. 445-466
Persistent link: https://www.econbiz.de/10009757835
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Services in the Detroit regional economy : implications for a city in transition
Harpel, Ellen D. - In: The service industries journal 31 (2011) 3/4, pp. 597-612
Persistent link: https://www.econbiz.de/10008937416
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Integration of planning and execution in service innovation
Stiltaloppi, Jaakko; Toivonen, Marjy - In: The service industries journal 35 (2015) 4, pp. 197-216
Persistent link: https://www.econbiz.de/10011296272
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Home production, market production and the changing allocation of consumption expenditures on service
Hammes, David L. - In: The service industries journal 12 (1992) 3, pp. 311-323
Persistent link: https://www.econbiz.de/10001129794