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Logistics service capabilities and firm performance of international distribution center operators
Lu, Chin-shan; Yang, Ching-chiao - In: The service industries journal 30 (2010) 1/2, pp. 281-298
Persistent link: https://www.econbiz.de/10003964431
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The determinante effects of competences and decision process factors on firms' internationalisation
Shih, Tsui-yii - In: The service industries journal 30 (2010) 13/14, pp. 2329-2350
Persistent link: https://www.econbiz.de/10008809584
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Entrepreneurial applications of the lean approach to service industries
Lee, Sang M.; Olson, David L.; Lee, Sang-heui; Hwang, Taewon - In: The service industries journal 28 (2008) 7/8, pp. 973-987
Persistent link: https://www.econbiz.de/10003793040
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Hotel management contract : impact on performance in the Korean hotel sector
Kim, Soo Y. - In: The service industries journal 28 (2008) 5/6, pp. 701-718
Persistent link: https://www.econbiz.de/10003775768
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A data envelopment analysis on assessing the competitiveness of Korean hotels
Min, Ho-key; Min, Hyesung; Joo, Seong-Jong - In: The service industries journal 29 (2009) 3/4, pp. 367-385
Persistent link: https://www.econbiz.de/10003870642
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Evaluating the financial performances of Korean luxury hotels using data envelopment analysis
Min, Ho-key; Min, Hyesung; Joo, Seong-Jong; Kim, Joungman - In: The service industries journal 29 (2009) 5/6, pp. 835-845
Persistent link: https://www.econbiz.de/10003880613
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Online relationship avoidance over time
Ha, Hong Youl; Lee, Je-won - In: The service industries journal 32 (2012) 9, pp. 1451-1468
Persistent link: https://www.econbiz.de/10009579523
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Unravelling the impact of psychological empowerment on customer service behaviours as a consequence of "leader-member exchange"
Kang, Dae-seok; Stewart, Jim; Kim, Hayeon; Lim, Jung-chul - In: The service industries journal 32 (2012) 11, pp. 1791-1809
Persistent link: https://www.econbiz.de/10009581426
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The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.; Lee, Donhee; Kang, Chang-yuil - In: The service industries journal 32 (2012) 1/2, pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
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Travel agency employees' commitment and turnover intention during the recent global economic crisis
Kim, Young-gook; Kim, Soo; Yoo, Jung-lim - In: The service industries journal 32 (2012) 8, pp. 1247-1264
Persistent link: https://www.econbiz.de/10009553155