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Beziehungsmarketing
185
Relationship marketing
185
Dienstleistungsqualität
77
Service quality
77
Consumer behaviour
67
Konsumentenverhalten
67
Customer satisfaction
65
Kundenzufriedenheit
65
Lieferantenmanagement
27
Supplier relationship management
27
Customer integration
20
Kundenintegration
20
Taiwan
19
Customer service
17
Kundenservice
17
Confidence
16
Vertrauen
16
Betriebliche Wertschöpfung
15
Customer value
15
Kundenwert
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Value creation
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customer satisfaction
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Beschwerdemanagement
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Complaint management
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customer loyalty
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Internet marketing
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Markenführung
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Online-Marketing
11
Service industry
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Arbeitsverhalten
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Work behaviour
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service quality
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Ha, Hong Youl
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Nätti, Satu
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Chao, Pei
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Quester, Pascale G.
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Zhou, Xing
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The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
1,052
Journal of business research : JBR
978
Journal of retailing and consumer services
613
International journal of production economics
489
SpringerLink / Bücher
428
The journal of business & industrial marketing
418
International journal of production research
367
Discussion paper series / IZA
312
International journal of hospitality management
311
European journal of operational research : EJOR
297
The journal of services marketing
231
Management science : journal of the Institute for Operations Research and the Management Sciences
212
NBER working paper series
211
Working paper / National Bureau of Economic Research, Inc.
201
Journal of the Academy of Marketing Science
196
Journal of economic behavior & organization : JEBO
192
Gabler Edition Wissenschaft
186
Journal of strategic marketing
185
CESifo working papers
177
NBER Working Paper
176
IZA Discussion Paper
172
Journal of purchasing and supply management
170
Journal of business-to-business marketing
156
International journal of project management : the journal of The International Project Management Association
155
Journal of marketing
153
International journal of electronic customer relationship management : IJECRM
151
Discussion paper / Centre for Economic Policy Research
141
Group & organization management : an international journal
138
Faculty & research / Insead : working paper series
133
International journal of contemporary hospitality management
132
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
131
Journal of business ethics : JOBE
129
Cogent business & management
128
Journal of service research : JSR
128
Asia Pacific journal of marketing and logistics
127
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
126
Academy of Management journal : AMJ
125
Journal of service management
124
Journal of travel and tourism marketing
124
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ECONIS (ZBW)
208
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1
What motivates professional service firm employees to narture client dialogues?
Fischer, Alban Dominique
;
Sieg, Jan Henrik
;
Wallin, …
- In:
The service industries journal
34
(
2014
)
5
,
pp. 399-421
Persistent link: https://www.econbiz.de/10010379366
Saved in:
2
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
3
Business-to-business professional service relationships under multiple logics
Skjølsvik, Tale
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 163-182
Persistent link: https://www.econbiz.de/10011583892
Saved in:
4
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
5
Key account relationship management : the moderating effects of relationship duration and transaction volume
Yeh, Jian He
;
Wang, Stephen W.
;
Hsu, Maxwell K.
; …
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 379-401
Persistent link: https://www.econbiz.de/10011880814
Saved in:
6
What prevents effective utilisation of customer knowledge in professional B-to-B services? : an empirical study
Nätti, Satu
;
Ojasalo, Jukka
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1199-1214
Persistent link: https://www.econbiz.de/10003802290
Saved in:
7
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
8
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
9
Organisational justice and customer citizenship behaviour of retail industries
Di, Eh
;
Huang, Chien-jung
;
Chen, I-heng
;
Yu, Te-cheng
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1919-1934
Persistent link: https://www.econbiz.de/10008759999
Saved in:
10
Building customer trust and loyalty : an empirical study in a retailing context
Sun, Pi-chuan
;
Lin, Chia-min
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1439-1455
Persistent link: https://www.econbiz.de/10008661629
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