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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
80
Service quality
80
Consumer behaviour
65
Konsumentenverhalten
65
Customer satisfaction
63
Kundenzufriedenheit
63
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21
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21
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Taiwan
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customer loyalty
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customer satisfaction
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The service industries journal
International journal of production economics
2,117
International journal of production research
2,007
European journal of operational research : EJOR
1,268
Journal of business research : JBR
1,006
Industrial marketing management : the international journal for industrial and high-tech firms
952
SpringerLink / Bücher
884
Transportation research / E : an international journal
713
Journal of retailing and consumer services
654
International journal of logistics systems and management
518
Business process management journal
427
International journal of logistics : research and applications
420
Omega : the international journal of management science
405
The journal of business & industrial marketing
402
Supply chain management : an international journal
351
The international journal of logistics management
332
Management science : journal of the Institute for Operations Research and the Management Sciences
314
Manufacturing & service operations management : M & SOM
313
Technological forecasting & social change : an international journal
313
Production and operations management : an international journal of the Production and Operations Management Society
309
International journal of hospitality management
308
Journal of operations management
299
Computers & operations research : and their applications to problems of world concern ; an international journal
277
Journal of purchasing and supply management
277
International journal of services and operations management
265
International journal of physical distribution & logistics management : IJPD & LM
253
Springer eBook Collection
247
International journal of procurement management
235
IEEE transactions on engineering management : EM
230
Logistics
230
The journal of services marketing
230
Journal of industrial engineering and management : JIEM
228
Gabler Edition Wissenschaft
224
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
217
International journal of logistics systems and management : IJLSM
209
Journal of the Academy of Marketing Science
197
Journal of strategic marketing
187
Cogent business & management
180
International journal of productivity and quality management : IJPQM
180
Springer eBook Collection / Business and Economics
179
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ECONIS (ZBW)
230
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1
Differentiation value through services in a manufacturer's delivery chain
Huttu, Essi
;
Martinsuo, Miia
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 763-782
Persistent link: https://www.econbiz.de/10011439950
Saved in:
2
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
3
"Information communication technology" innovation in a non-high technology sector : achieving competitive advantage in the shipping industry
Poulis, Efthimios
;
Poulis, Konstantinos
;
Dooley, Lawrance
- In:
The service industries journal
33
(
2013
)
6
,
pp. 594-608
Persistent link: https://www.econbiz.de/10009758758
Saved in:
4
Exploring interactive communication using social media
Zhang, Chrystal B.
;
Lin, Yi Hsin
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 670-693
Persistent link: https://www.econbiz.de/10011401815
Saved in:
5
What motivates professional service firm employees to narture client dialogues?
Fischer, Alban Dominique
;
Sieg, Jan Henrik
;
Wallin, …
- In:
The service industries journal
34
(
2014
)
5
,
pp. 399-421
Persistent link: https://www.econbiz.de/10010379366
Saved in:
6
Customer demotion in hierarchical loyalty programmes
Berlo, Geert van
;
Bloemer, Johanna M.
;
Blazevic, Vera
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 922-937
Persistent link: https://www.econbiz.de/10010394602
Saved in:
7
Evaluation of business processes using probability-driven activity-based costing
Stelling, Mark Thomas
;
Roy, Rajkumar
;
Tiwari, Ashutosh
; …
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2239-2260
Persistent link: https://www.econbiz.de/10008809590
Saved in:
8
An empirical approach to service classification for productivity management studies
Shafti, Farhad
;
Meer, Robert van der
;
Williams, Terry M.
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 709-730
Persistent link: https://www.econbiz.de/10003622871
Saved in:
9
Product service systems : exploring operational practices
Colen, Pieter
;
Lambrecht, Marc R.
- In:
The service industries journal
33
(
2013
)
5
,
pp. 501-515
Persistent link: https://www.econbiz.de/10009757824
Saved in:
10
Process management practices : organizational (dis-)similarities
Wild-Weitlaner, Doris
;
Kohlbacher, Markus
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 44-61
Persistent link: https://www.econbiz.de/10010491810
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