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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
85
Service quality
85
Consumer behaviour
76
Konsumentenverhalten
76
Customer satisfaction
68
Kundenzufriedenheit
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Social Web
28
Social web
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customer loyalty
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customer satisfaction
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The service industries journal
Journal of business research : JBR
1,121
Journal of retailing and consumer services
789
SpringerLink / Bücher
533
Industrial marketing management : the international journal for industrial and high-tech firms
500
International journal of hospitality management
370
Technological forecasting & social change : an international journal
337
Online Information Review
311
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
287
Telecommunications policy : the international journal of digital economy, data sciences and new media
262
The journal of services marketing
257
Tourism management : research, policies, practice
233
The journal of business & industrial marketing
224
The journal of brand management : an international journal
217
Journal of strategic marketing
215
Journal of the Academy of Marketing Science
210
Journal of travel and tourism marketing
204
International journal of internet marketing and advertising : IJIMA
199
Information systems research : ISR
198
Psychology & marketing
190
Journal of marketing
183
Management science : journal of the Institute for Operations Research and the Management Sciences
181
International journal of contemporary hospitality management
180
International journal of business information systems : IJBIS
178
Journal of business ethics : JOBE
177
Cogent business & management
175
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
174
The journal of product & brand management
171
International journal of electronic customer relationship management : IJECRM
167
NBER working paper series
166
Marketing intelligence & planning
164
Journal of hospitality marketing & management
163
European Journal of Marketing
162
Business horizons
159
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
159
Journal of marketing management : MM
157
European journal of marketing : EJM
155
Asia Pacific journal of marketing and logistics
151
Journal of management information systems : JMIS
150
Working paper / National Bureau of Economic Research, Inc.
150
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ECONIS (ZBW)
221
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1
Exploring interactive communication using social media
Zhang, Chrystal B.
;
Lin, Yi Hsin
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 670-693
Persistent link: https://www.econbiz.de/10011401815
Saved in:
2
Effects of corporate reputations, relationships and competing suppliers' marketing programmes on customers' cross-buying intentions
Jeng, Shih-Ping
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 15-26
Persistent link: https://www.econbiz.de/10003732911
Saved in:
3
Effects of ethical sales behaviour, expertise, corporate reputation, and performance on relationship quality and loyalty
Ou, Wei-ming
;
Shih, Chia-mei
;
Chen, Chin-yuan
;
Tseng, …
- In:
The service industries journal
32
(
2012
)
5
,
pp. 773-787
Persistent link: https://www.econbiz.de/10009535899
Saved in:
4
The effect of corporate reputations on customer perceptions and cross-buying intentions
Jeng, Shih-ping
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 851-862
Persistent link: https://www.econbiz.de/10009127002
Saved in:
5
Modeling e-loyalty : a moderated-mediation model
Lin, Chieh-Peng
;
Chiu, Chou-Kang
;
Liu, Chu-Mei
;
Chen, …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1160-1178
Persistent link: https://www.econbiz.de/10011977448
Saved in:
6
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
7
Extending customer relationship management into a social context
Diffley, Sarah
;
McCole, Patrick
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 591-610
Persistent link: https://www.econbiz.de/10011401719
Saved in:
8
Customer e-complaining behaviours using social media
Balaji, M. S.
;
Jha, Subhash
;
Stafford, Marla Royne
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
Saved in:
9
Social media strategy for online service brands
Mills, Adam J.
;
Plangger, Kirk
- In:
The service industries journal
35
(
2015
)
10
,
pp. 521-536
Persistent link: https://www.econbiz.de/10011333308
Saved in:
10
Stakeholder engagement via social media : an analysis of third-party logistics companies
Denktaş-Şakar, Gül
;
Sürücü, Ebru
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 866-889
Persistent link: https://www.econbiz.de/10012260359
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