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~isPartOf:"The service industries journal"
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Vázquez Casielles, Rodolfo
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The service industries journal
Journal of business research : JBR
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The Service Industries Journal
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Journal of business-to-business marketing
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Journal of retailing and consumer services
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Management research : the journal of the Iberoamerican Academy of Management
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The international journal of bank marketing : IJBM
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Asia Pacific Journal of Marketing and Logistics
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Asia Pacific journal of marketing and logistics
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ESIC market : economic and business journal ; revista internacional de economía y empresa
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Estudios sobre consumo : revista del Instituto Nacional del Consumo, Ministerio de Sanidad y Consumo ; EC
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Industrial marketing management : the international journal for industrial and high-tech firms
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Información comercial española : ICE : revista de economía
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International review on public and non-profit marketing
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Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE)
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Journal of financial services marketing : JFSM
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Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
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2
The influence of emotions on customers' cognitive evaluations and satisfaction in a service failure and recovery context
Varela-Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
The service industries journal
28
(
2008
)
3/4
,
pp. 497-512
Persistent link: https://www.econbiz.de/10003751919
Saved in:
3
Trust as a key factor in successful relationships between consumers and retail service providers
Casielles, Rodolfo Váquez
;
Álvarez, Leticia Suárez
; …
- In:
The service industries journal
25
(
2005
)
1
,
pp. 83-102
Persistent link: https://www.econbiz.de/10007778224
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