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~isPartOf:"The service industries journal"
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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
101
Kundenzufriedenheit
101
Beziehungsmarketing
76
Relationship marketing
76
Consumer behaviour
65
Konsumentenverhalten
65
Dienstleistungssektor
34
Service industry
34
Taiwan
26
Performance measurement
20
Performance-Messung
20
Spain
18
Spanien
18
Beschwerdemanagement
17
Complaint management
17
Customer service
17
Hotel industry
17
Hotellerie
17
Kundenservice
17
service quality
17
Dienstleistung
15
Services
15
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
customer satisfaction
13
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Preismanagement
12
Pricing strategy
12
Quality management
12
Qualitätsmanagement
12
Bank
11
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Online availability
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Undetermined
91
Free
3
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Article
300
Book / Working Paper
7
Type of publication (narrower categories)
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Article in journal
307
Aufsatz in Zeitschrift
307
Collection of articles of several authors
7
Sammelwerk
7
Case study
4
Fallstudie
4
Conference proceedings
1
Konferenzschrift
1
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Language
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English
307
Author
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Kandampully, Jay
3
Lin, Wen-bao
3
Willesson, Magnus
3
Alves, Helena
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
Van Hove, Leo
2
Wang, Jing
2
Wang, Mei-ling
2
Wirtz, Jochen
2
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Published in...
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The service industries journal
Games and economic behavior
1,498
European journal of operational research : EJOR
951
Journal of economic theory
895
Economics letters
860
Journal of economic behavior & organization : JEBO
724
Management science : journal of the Institute for Operations Research and the Management Sciences
651
NBER working paper series
613
International journal of production economics
537
Working paper / National Bureau of Economic Research, Inc.
537
International journal of hospitality management
529
CESifo working papers
527
International journal of game theory : official journal of the Game Theory Society
514
NBER Working Paper
504
Journal of retailing and consumer services
463
Games
452
Discussion paper / Centre for Economic Policy Research
449
Journal of business research : JBR
442
Journal of mathematical economics
438
Discussion paper / Center for Economic Research, Tilburg University
406
International game theory review
396
Working paper
394
Economic theory : official journal of the Society for the Advancement of Economic Theory
386
Mathematical social sciences
382
Dynamic games and applications : DGA
368
Journal of revenue and pricing management
361
Discussion paper / Tinbergen Institute
348
SpringerLink / Bücher
336
International journal of industrial organization
334
International journal of production research
324
Econometrica : journal of the Econometric Society, an internat. society for the advancement of economic theory in its relation to statistics and mathematics
323
The American economic review
319
Theory and decision : an international journal for multidisciplinary advances in decision science
301
Discussion paper series / IZA
298
Discussion paper
282
Transportation research / E : an international journal
264
Operations research letters
244
European economic review : EER
242
Operations research
238
Social choice and welfare
231
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ECONIS (ZBW)
307
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1
State and the software : public policies in the shaping of the Indian software sector
Sarma, Mahesh
;
Krishna, Venni Venkata
- In:
The service industries journal
30
(
2010
)
1/2
,
pp. 25-42
Persistent link: https://www.econbiz.de/10003964350
Saved in:
2
Discerning competitive strategy through an assessment of competitive methods
Gomes, Carlos Francisco
;
Yasin, Mahmoud M.
;
Lisboa, João V.
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 974-998
Persistent link: https://www.econbiz.de/10010394579
Saved in:
3
Transnational corporations and spatial divisions of "service" expertise as a competitive strategy : the example of 3M and Boeing
Bryson, John R.
;
Rusten, Grete
- In:
The service industries journal
28
(
2008
)
3/4
,
pp. 307-323
Persistent link: https://www.econbiz.de/10003751473
Saved in:
4
The influence of internet customer reviews on the online sales and prices in hotel industry
Öğüt, Hulisi
;
Tas, Bedri Kamil Onur
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 197-214
Persistent link: https://www.econbiz.de/10009427689
Saved in:
5
Reply to: Pricing of card payment services in Scandinavial banking : a comment, by Leo Van Hove
Willesson, Magnus
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1799-1807
Persistent link: https://www.econbiz.de/10009298381
Saved in:
6
Pricing of card payment services in Scandinavial banking : a comment
Van Hove, Leo
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1793-1798
Persistent link: https://www.econbiz.de/10009298390
Saved in:
7
Visitors' loyalty and price perceptions : the role of customer engagement
Bergel, Maxi
;
Brock, Christian
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
Saved in:
8
The effects of network embeddedness on service innovation performance
Hsueh, Jung-tang
;
Lin, Neng-pai
;
Li, Hou-chao
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1723-1736
Persistent link: https://www.econbiz.de/10008661571
Saved in:
9
Strategic groups and performance in the Spanish hotel sector
Claver Cortés, Enrique
;
Pereira-Moliner, Jorge
;
Molina …
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 943-961
Persistent link: https://www.econbiz.de/10003990194
Saved in:
10
Analysis of franchisors' expansion strategies and competition
Huarng, Kun-Huang
;
Yu, Tiffany Hui-Kuang
- In:
The service industries journal
34
(
2014
)
9/10
,
pp. 856-866
Persistent link: https://www.econbiz.de/10010391809
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