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Dienstleistungssektor
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service excellence
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The service industries journal
Journal of Service Management
17
International journal of service industry management : IJSIM
15
Winning in service markets series
13
Journal of service management
12
Journal of Services Marketing
10
Journal of service research : JSR
9
The journal of services marketing
9
Journal of business research : JBR
7
Harvard-Business-Manager : das Wissen der Besten
6
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
5
Journal of the Academy of Marketing Science
5
Managing service quality : MSQ ; an international journal
5
Psychology & marketing
5
Journal of management
4
Academy of Management journal : AMJ
3
Harvard business review : HBR
3
Journal of business and psychology
3
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
3
Journal of service research
3
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
3
Personnel psychology : a journal of applied research
3
Services marketing quarterly
3
Administrative science quarterly : ASQ ; dedicated to advancing the understanding of administration through empirical investigation and theoretical analysis
2
Berichte / Forschungsinstitut der Internationalen Wissenschaftlichen Vereinigung Weltwirtschaft und Weltpolitik (IWVWW) e.V.
2
Business strategy review
2
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
2
Entrepreneurship research journal : ERJ
2
European journal of operational research : EJOR
2
Human resource management review
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of Asian business
2
Journal of Service Theory and Practice
2
Journal of retailing
2
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
2
Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
Research in personnel and human resources management : a research annual
2
The Academy of Management review : AMR
2
A Research Agenda for Service Marketing
1
AMS review : official publication of the Academy of Marketing Science
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ECONIS (ZBW)
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Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
Saved in:
2
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
3
Ethical considerations of service organizations in the information age
Camilleri, Mark Anthony
;
Zhong, Lina
;
Rosenbaum, Mark S.
; …
- In:
The service industries journal
44
(
2024
)
9/10
,
pp. 634-660
Persistent link: https://www.econbiz.de/10015050112
Saved in:
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