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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
77
Service quality
77
Consumer behaviour
65
Konsumentenverhalten
65
Customer satisfaction
63
Kundenzufriedenheit
63
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19
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Taiwan
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customer loyalty
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customer satisfaction
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The service industries journal
SpringerLink / Bücher
1,102
Journal of business research : JBR
930
Journal of retailing and consumer services
592
Industrial marketing management : the international journal for industrial and high-tech firms
532
Springer eBook Collection
331
International journal of hospitality management
326
Gabler Edition Wissenschaft
268
Strategic management journal
262
Technological forecasting & social change : an international journal
228
The journal of services marketing
228
VDI-Berichte
222
The journal of business & industrial marketing
220
Europäische Hochschulschriften / 5
210
Journal of strategic marketing
204
Schriftenreihe der Deutschen Verkehrswissenschaftlichen Gesellschaft / B
202
Journal of the Academy of Marketing Science
191
Harvard business review : HBR
189
Long range planning : LRP ; international journal of strategic management
189
Springer eBook Collection / Business and Economics
183
Harvard-Business-Manager : das Wissen der Besten
180
Business horizons
169
Schriften des Vereins für Socialpolitik, Gesellschaft für Wirtschafts- und Sozialwissenschaften
163
International journal of production economics
161
Journal of business ethics : JOBE
155
Loccumer Protokolle
155
Management decision : MD
149
Journal of business strategy
148
Cogent business & management
146
International journal of electronic customer relationship management : IJECRM
145
International journal of contemporary hospitality management
141
Strategy & leadership : a publication of Strategic Leadership Forum
139
Business strategy and the environment
132
Tourism management : research, policies, practice
132
Research
131
European journal of operational research : EJOR
130
Journal of marketing
130
Journal of strategy and management
130
Journal of hospitality marketing & management
126
Journal of service research : JSR
121
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ECONIS (ZBW)
205
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1
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205
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1
Evaluation of business processes using probability-driven activity-based costing
Stelling, Mark Thomas
;
Roy, Rajkumar
;
Tiwari, Ashutosh
; …
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2239-2260
Persistent link: https://www.econbiz.de/10008809590
Saved in:
2
Effects of destination image on meeting participation intentions: empirical findings from a professional association and its annual convention
Lee, Myong Jae
;
Back, Ki-Joon
- In:
The service industries journal
27
(
2007
)
1/2
,
pp. 59-73
Persistent link: https://www.econbiz.de/10003454659
Saved in:
3
Service development in product-service systems : a maturity model
Rapaccini, Mario
;
Saccani, Nicola
;
Pezzotta, Giuditta
; …
- In:
The service industries journal
33
(
2013
)
3/4
,
pp. 300-319
Persistent link: https://www.econbiz.de/10009732927
Saved in:
4
Does the length of a customer-provider relationship really matter?
Chiao, Yu-ching
;
Chiu, Ya-kang
;
Guan, Jyh-liang
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 649-667
Persistent link: https://www.econbiz.de/10003775764
Saved in:
5
Customer referral management : the implications of social networks
Law, Monica
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 669-683
Persistent link: https://www.econbiz.de/10003775765
Saved in:
6
The effect of bonds on loyalty towards auditors : the mediating role of commitment
Kuenzel, Sven
;
Krolikowska, Ewa
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 685-700
Persistent link: https://www.econbiz.de/10003775767
Saved in:
7
The moderating effects of gender roles on service emotional contagion
Lin, Miao-que
;
Huang, Li-shia
;
Chiang, Yi-fang
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 755-767
Persistent link: https://www.econbiz.de/10003775775
Saved in:
8
Does online relationship marketing enhance customer retention and cross-buying?
Liang, Chiung-ju
;
Chen, Hui-ju
;
Wang, Wen-hung
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 769-787
Persistent link: https://www.econbiz.de/10003775776
Saved in:
9
Customer-driven philosophy in the banking industry under different ownership status : the case of Greece
Papazissimou, Lucas G.
;
Geōrgopoulos, Antōnēs N.
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 607-620
Persistent link: https://www.econbiz.de/10003880537
Saved in:
10
Acquisition pattern analysis for evolutionary database marketing
Paas, Leonard
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 805-812
Persistent link: https://www.econbiz.de/10003880580
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