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Trust and customer engagement in the banking sector in Ghana
Kosiba, John Paul Basewe; Boateng, Henry; Okoe, … - In: The service industries journal 40 (2020) 13/14, pp. 960-973
Persistent link: https://www.econbiz.de/10012292980
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Moderating role of a priori customer-firm relationship in service recovery situations
Kim, Wansoo; Ok, Chihyung; Canter, Deborah D. - In: The service industries journal 32 (2012) 1/2, pp. 59-82
Persistent link: https://www.econbiz.de/10009427710
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Does the length of a customer-provider relationship really matter?
Chiao, Yu-ching; Chiu, Ya-kang; Guan, Jyh-liang - In: The service industries journal 28 (2008) 5/6, pp. 649-667
Persistent link: https://www.econbiz.de/10003775764
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Customer referral management : the implications of social networks
Law, Monica - In: The service industries journal 28 (2008) 5/6, pp. 669-683
Persistent link: https://www.econbiz.de/10003775765
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The role of customer affection and trust in loyalty rebuilding after service failure and recovery
La, Suna; Choi, Beom Joon - In: The service industries journal 32 (2012) 1/2, pp. 105-125
Persistent link: https://www.econbiz.de/10009427702
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Key drivers of services website loyalty
Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
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Organisational justice and customer citizenship behaviour of retail industries
Di, Eh; Huang, Chien-jung; Chen, I-heng; Yu, Te-cheng - In: The service industries journal 30 (2010) 11/12, pp. 1919-1934
Persistent link: https://www.econbiz.de/10008759999
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Employee behaviour and relationship quality : impact on customers
Beatson, Amanda; Lings, Ian; Gudergan, Siegfried - In: The service industries journal 28 (2008) 1/2, pp. 211-223
Persistent link: https://www.econbiz.de/10003733143
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Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina; Jai, Tun-Min - In: The service industries journal 41 (2021) 13/14, pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
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Building customer trust and loyalty : an empirical study in a retailing context
Sun, Pi-chuan; Lin, Chia-min - In: The service industries journal 30 (2010) 9/10, pp. 1439-1455
Persistent link: https://www.econbiz.de/10008661629