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The service industries journal
International Journal of Quality & Reliability Management
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Total quality management
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International journal of quality & reliability management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Engineering Costs and Production Economics
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Gower handbook of quality management
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International journal of productivity and quality management : IJPQM
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Cases in Total Quality Management
Oakland, John S.
;
Porter, Less
;
Cullen, Peter
- In:
The service industries journal
15
(
1995
)
4
,
pp. 219
Persistent link: https://www.econbiz.de/10007328825
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