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~isPartOf:"The service industries journal"
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Management von Kundenbeziehung...
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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
83
Service quality
83
Consumer behaviour
72
Konsumentenverhalten
72
Customer satisfaction
67
Kundenzufriedenheit
67
E-commerce
39
Electronic Commerce
39
Taiwan
20
Customer integration
19
Kundenintegration
19
Online retailing
17
Online-Handel
17
Confidence
16
Customer service
16
Kundenservice
16
Vertrauen
16
Beschwerdemanagement
15
Complaint management
15
Betriebliche Wertschöpfung
14
Value creation
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customer loyalty
14
Customer value
13
Dienstleistungssektor
13
Internet marketing
13
Kundenwert
13
Lieferantenmanagement
13
Online-Marketing
13
Service industry
13
Supplier relationship management
13
customer satisfaction
13
Bank
12
Brand management
11
Markenführung
11
Social Web
11
Social web
11
Arbeitsverhalten
10
Emotion
10
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Ha, Hong Youl
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Gil Saura, Irene
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Ha, Sejin
2
Horbel, Chris
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Lin, Wen-bao
2
Ma, Jianfeng
2
McCole, Patrick
2
Nätti, Satu
2
Ok, Chihyung
2
Popp, Bastian
2
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2
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Yi, Youjae
2
Zhou, Xing
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1
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1
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The service industries journal
SpringerLink / Bücher
2,016
Journal of business research : JBR
770
Journal of retailing and consumer services
738
Industrial marketing management : the international journal for industrial and high-tech firms
500
Springer eBook Collection / Business and Economics
454
Springer eBook Collection
450
Gabler Edition Wissenschaft
444
International journal of hospitality management
313
Research
304
Europäische Hochschulschriften / 5
301
The journal of services marketing
236
Lehrbuch
232
The journal of business & industrial marketing
218
Electronic commerce research
208
Journal of the Academy of Marketing Science
188
Journal of strategic marketing
182
European journal of operational research : EJOR
167
International journal of electronic customer relationship management : IJECRM
157
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
155
International journal of production economics
150
Journal of travel and tourism marketing
149
International journal of business information systems : IJBIS
148
Journal of retailing
144
Management science : journal of the Institute for Operations Research and the Management Sciences
141
Journal of marketing
138
Premier reference source
136
International journal of contemporary hospitality management
135
Journal of hospitality marketing & management
134
Tourism management : research, policies, practice
133
Information systems and e-business management : ISeB
132
Journal of internet commerce
131
Asia Pacific journal of marketing and logistics
128
Cogent business & management
128
International journal of electronic marketing and retailing : IJEMR
128
Gabler Research
127
essentials
125
Journal of service research : JSR
121
Marketing intelligence & planning
121
Technological forecasting & social change : an international journal
120
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ECONIS (ZBW)
214
USB Cologne (EcoSocSci)
1
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1
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10
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215
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1
Does online relationship marketing enhance customer retention and cross-buying?
Liang, Chiung-ju
;
Chen, Hui-ju
;
Wang, Wen-hung
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 769-787
Persistent link: https://www.econbiz.de/10003775776
Saved in:
2
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
3
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
4
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
5
Measuring the antecedents of e-loyalty and the effect of switching costs on website
Fuentes-Blasco, Maria
;
Gil Saura, Irene
;
Berenguer …
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1837-1852
Persistent link: https://www.econbiz.de/10008760013
Saved in:
6
A longitudinal study of online non-relationship intentions
Ha, Hong Youl
;
Janda, Swinder
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 343-354
Persistent link: https://www.econbiz.de/10008937452
Saved in:
7
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
8
E-customer service capability and value creation
Eng, Teck Yong
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1293-1306
Persistent link: https://www.econbiz.de/10003802383
Saved in:
9
Exploring the determinants of e-loyalty among travel agencies
Huang, Leo
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 239-254
Persistent link: https://www.econbiz.de/10003733155
Saved in:
10
An examination of the effects of virtual experiential marketing on online customer intentions and loyalty
Luo, Margaret Meiling
;
Chen, Ja-shen
;
Ching, Russel K. H.
; …
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2163-2191
Persistent link: https://www.econbiz.de/10009299049
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