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Business-to-business professional service relationships under multiple logics
Skjølsvik, Tale - In: The service industries journal 36 (2016) 5/6, pp. 163-182
Persistent link: https://www.econbiz.de/10011583892
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Social media strategy for online service brands
Mills, Adam J.; Plangger, Kirk - In: The service industries journal 35 (2015) 10, pp. 521-536
Persistent link: https://www.econbiz.de/10011333308
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Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak; Butcher, Ken - In: The service industries journal 34 (2014) 11/12, pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
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Financial services and globalisation in belt and road countries
Hui Shan Lee; Chong, Shyue Chuan; Sia, Bik-Kai - In: The service industries journal 42 (2022) 3/4, pp. 249-276
Persistent link: https://www.econbiz.de/10013167424
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Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha - In: The service industries journal 36 (2016) 13/14, pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
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New perspective on customer orientation of service employees : a conceptual framework
Morales, Javier; Ruiz-Alba, José L. - In: The service industries journal 39 (2019) 13/14, pp. 966-982
Persistent link: https://www.econbiz.de/10012205913
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The sustainability of ISO 9001 in a legal service organisation
Prajogo, Daniel I. - In: The service industries journal 28 (2008) 5/6, pp. 603-614
Persistent link: https://www.econbiz.de/10003775761
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The future of standardised quality management in tourism : evidence from the Spanish tourist sector
Casadesús, Martí; Marimon, Frederic; Alonso, Mar - In: The service industries journal 30 (2010) 13/14, pp. 2457-2474
Persistent link: https://www.econbiz.de/10008809577
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Client influence and advertising standardization : a survey of ad agencies
Waller, David; Shao, Alan T.; Bao, Yeqing - In: The service industries journal 30 (2010) 13/14, pp. 2151-2161
Persistent link: https://www.econbiz.de/10008809596
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Connecting India : the rise of standards in service offshoring
Graz, Jeam-Christophe; Niang, Nafi - In: The service industries journal 32 (2012) 14, pp. 2287-2305
Persistent link: https://www.econbiz.de/10009620165