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Ethical leadership and knowledge hiding : an intervening and interactional analysis
Anser, Muhammad Khalid; Ali, Moazzam; Usman, Muhammad; … - In: The service industries journal 41 (2021) 5/6, pp. 307-329
Persistent link: https://www.econbiz.de/10012498576
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The effect of ethical leadership on service sabotage
Yesiltas, Murat; Tuna, Muharrem - In: The service industries journal 38 (2018) 15/16, pp. 1133-1159
Persistent link: https://www.econbiz.de/10011977445
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How ethical leadership influences knowledge hiding? : a sequential mediation model
Xie, Yi; Xia, Qinghua; Song, Jianmin; Hu, Shuchuan; … - In: The service industries journal 44 (2024) 3/4, pp. 265-287
Persistent link: https://www.econbiz.de/10014551095
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Influence of restaurants' physical environments on emotion and behavioral intention
Ryu, Kisang; Jang, Soocheong - In: The service industries journal 28 (2008) 7/8, pp. 1151-1165
Persistent link: https://www.econbiz.de/10003793322
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An empirical examination of perceived retail crowding, emotions, and retail outcomes
Li, Jiunn-ger Tony; Kim, Jai-ok; Lee, So Young - In: The service industries journal 29 (2009) 5/6, pp. 635-652
Persistent link: https://www.econbiz.de/10003880547
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Displayed emotions to patronage intention : consumer response to contact personnel performance
Wang, Edward Shih-tse - In: The service industries journal 29 (2009) 3/4, pp. 317-329
Persistent link: https://www.econbiz.de/10003870604
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A cross-cultural perspective on the role of emotion in negative service encounters
Smith, Anne M. - In: The service industries journal 26 (2006) 7, pp. 709-726
Persistent link: https://www.econbiz.de/10003454624
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The important effect of employee's emotion management ability on his/her service behaviour in the international tourist hotel
Tsai, Chien-wen - In: The service industries journal 29 (2009) 9/10, pp. 1437-1449
Persistent link: https://www.econbiz.de/10003914944
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Emotional and rational motivations for customer loyalty in business-to-business professional services
Čater, Barbara; Čater, Tomaž - In: The service industries journal 29 (2009) 7/8, pp. 1151-1169
Persistent link: https://www.econbiz.de/10003990510
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Buying a book as a christmas gift : two routes to customer immersion
Addis, Michela; Sala, Giulia - In: The service industries journal 27 (2007) 7/8, pp. 991-1006
Persistent link: https://www.econbiz.de/10003598938