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Dienstleistungsqualität
293
Service quality
293
Customer satisfaction
108
Kundenzufriedenheit
108
Beziehungsmarketing
80
Relationship marketing
80
Consumer behaviour
70
Konsumentenverhalten
70
Tourism industry
52
Tourismuswirtschaft
52
Dienstleistungssektor
38
Service industry
38
Taiwan
31
Spain
26
Spanien
26
Hotel industry
20
Hotellerie
20
Performance measurement
20
Performance-Messung
20
Beschwerdemanagement
17
Complaint management
17
Customer service
17
Kundenservice
17
service quality
17
Dienstleistung
16
Holiday behaviour
16
Services
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Urlaubsverhalten
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E-commerce
14
Electronic Commerce
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Gesundheitsversorgung
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Health care
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Hospital
14
Krankenhaus
14
Customer value
13
Gastgewerbe
13
Hospitality industry
13
Kundenwert
13
Quality management
13
Qualitätsmanagement
13
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7
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352
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352
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English
352
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Galindo Martín, Miguel Angel
3
Kandampully, Jay
3
Lin, Wen-bao
3
Alves, Helena
2
Bryson, John R.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Ekinci, Yuksel
2
Fisk, Raymond P.
2
Gil Saura, Irene
2
Gil-Pechuan, Ignacio
2
Henseler, Jörg
2
Huarng, Kun-huang
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Köseoglu, Mehmet Ali
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Miranda, Francisco J.
2
Mody, Makarand Amrish
2
Moreno, Pilar
2
Méndez Picazo, María Teresa
2
Nissan, Edward
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ribeiro Soriano, Domingo
2
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The service industries journal
Tourism management : research, policies, practice
688
International journal of hospitality management
539
NBER working paper series
493
Working paper / National Bureau of Economic Research, Inc.
471
Journal of business research : JBR
464
NBER Working Paper
428
Tourism management perspectives : TMP
383
Discussion paper series / IZA
379
Journal of retailing and consumer services
365
Tourism economics : the business and finance of tourism and recreation
364
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
318
International journal of contemporary hospitality management
300
Journal of travel and tourism marketing
296
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
231
Tourism analysis : an interdisciplinary tourism & hospitality journal
225
SpringerLink / Bücher
223
The journal of services marketing
213
Technological forecasting & social change : an international journal
202
Working paper
198
IZA Discussion Paper
195
Journal of hospitality marketing & management
191
Tourism planning & development
184
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
181
Discussion paper / Centre for Economic Policy Research
179
Industrial marketing management : the international journal for industrial and high-tech firms
177
Auditing : a journal of practice & theory
175
Journal of air transport management
162
IZA Discussion Papers
160
CESifo working papers
150
Services marketing quarterly
146
Management science : journal of the Institute for Operations Research and the Management Sciences
144
Cogent business & management
139
The TQM journal : the international review of organizational improvement
134
Journal of Services Marketing
130
Service business
128
International journal of productivity and quality management : IJPQM
122
International journal of quality & reliability management
122
Journal of economic behavior & organization : JEBO
118
European research studies
114
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ECONIS (ZBW)
352
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1
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352
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1
Advances in service networks research
Scott, Noel
;
Laws, Eric
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1581-1592
Persistent link: https://www.econbiz.de/10008661601
Saved in:
2
Special issue: Advances in service network analysis
Scott, Noel
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008661646
Saved in:
3
Family, life cycle and consumption of services : the Spanish case
Camacho Ballesta, José A.
;
Hernández-Peinado, Manuel
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1293-1310
Persistent link: https://www.econbiz.de/10003914878
Saved in:
4
Stochastic service life cycle analysis using customer reviews
Kim, Juram
;
Lee, Changyong
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 296-316
Persistent link: https://www.econbiz.de/10011741105
Saved in:
5
Measuring tourism chain performance
Pyo, Sungsoo
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1669-1682
Persistent link: https://www.econbiz.de/10008661577
Saved in:
6
Knowledge networks in the tourism sector of the Bournemouth, Poole, and Christchurch conurbation : preliminary analysis
McLeod, Michelle Theresa
;
Vaughan, David Roger
; …
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1651-1667
Persistent link: https://www.econbiz.de/10008661579
Saved in:
7
Services specialization (a possible index) and its connection with competitiveness : the case of Romania
Ioncica, Maria
;
Draghici, Mihaela
;
Petrescu, Cristina
; …
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 2023-2044
Persistent link: https://www.econbiz.de/10008759968
Saved in:
8
Special issue: Tourism Service
Galindo Martín, Miguel Angel
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009232990
Saved in:
9
Developing and validating a multidimensional tourist engagement scale (TES)
Huang, Shuyue
;
Choi, Hwansuk Chris
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 469-497
Persistent link: https://www.econbiz.de/10012203968
Saved in:
10
Visitors' loyalty and price perceptions : the role of customer engagement
Bergel, Maxi
;
Brock, Christian
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
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