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~isPartOf:"The service industries journal"
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Innovation and dynamic capabil...
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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
104
Kundenzufriedenheit
104
Dienstleistungssektor
84
Service industry
84
Innovation management
82
Innovationsmanagement
82
Beziehungsmarketing
81
Relationship marketing
81
Consumer behaviour
65
Konsumentenverhalten
65
Innovation
56
KMU
44
SME
44
Spain
30
Spanien
30
Dienstleistung
28
Services
28
Taiwan
27
Performance measurement
23
Performance-Messung
23
Hotel industry
22
Hotellerie
22
Beschwerdemanagement
18
Complaint management
18
Customer service
18
Großbritannien
18
Kundenservice
18
United Kingdom
18
service quality
17
Hospital
16
Krankenhaus
16
Betriebliche Wertschöpfung
15
Customer integration
15
Kundenintegration
15
Service innovation
15
Value creation
15
Customer value
14
E-commerce
14
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Undetermined
117
Free
4
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Article
400
Book / Working Paper
9
Type of publication (narrower categories)
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Article in journal
409
Aufsatz in Zeitschrift
409
Collection of articles of several authors
10
Sammelwerk
10
Case study
5
Fallstudie
5
Conference proceedings
2
Konferenzschrift
2
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Language
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English
409
Author
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Lin, Wen-bao
4
Alves, Helena
3
Chaston, Ian
3
Kandampully, Jay
3
Peris-Ortiz, Marta
3
Altinay, Eser
2
Altinay, Levent
2
Arici, Hasan Evrim
2
Bryson, John R.
2
Carmona, Pedro
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Eid, Riyad
2
Ferreira, João J. M.
2
Fisk, Raymond P.
2
Fuglsang, Lars
2
Galindo Martín, Miguel Angel
2
Gallouj, Fai͏̈z
2
Ganz, Walter
2
Gil Saura, Irene
2
Guisado-González, Manuel
2
Henseler, Jörg
2
Hofmeister, Johannes
2
Kautonen, Mika
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kraus, Sascha
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liao, Shuling
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
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Published in...
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The service industries journal
Journal of business research : JBR
1,105
SpringerLink / Bücher
882
Technological forecasting & social change : an international journal
778
Small business economics : an entrepreneurship journal
626
International journal of innovation management
605
International journal of technology management : IJTM
547
Research policy : policy, management and economic studies of science, technology and innovation
508
Technovation : the international journal of technological innovation, entrepreneurship and technology management
497
International journal of hospitality management
484
Industrial marketing management : the international journal for industrial and high-tech firms
468
Technology analysis & strategic management
462
Journal of open innovation : technology, market, and complexity
443
Journal of retailing and consumer services
374
International journal of entrepreneurship and small business
371
NBER working paper series
327
Europäische Hochschulschriften / 5
325
IEEE transactions on engineering management : EM
309
Cogent business & management
305
Springer eBook Collection
300
Working paper / National Bureau of Economic Research, Inc.
293
Journal of small business and enterprise development
288
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
285
NBER Working Paper
271
International journal of production economics
249
International journal of innovation and technology management
246
The journal of product innovation management : an international publication of the Product Development & Management Association
227
The journal of services marketing
223
Innovation: organization & management : IOM
217
Journal of small business management : JSBM ; a joint publ. 4 times a year of the International Council for Small Business and the West Virginia University Bureau of Business Research
214
European research studies
208
International small business journal : researching entrepreneurship
208
Working paper
208
International journal of business innovation and research
204
International business review : the official journal of the European International Business Academy
203
The journal of business & industrial marketing
203
Journal of engineering and technology management : JET-M
199
R & D management
197
International journal of productivity and quality management : IJPQM
195
Small business economics : an international journal
194
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ECONIS (ZBW)
409
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1
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409
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1
How to encourage social innovations : a resource-based approach
Sanzo-Perez, María José
;
Álvarez-González, Luis Ignacio
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 430-447
Persistent link: https://www.econbiz.de/10011337099
Saved in:
2
Key capabilities in knowledge-intensive service business
Ritala, Paavo
;
Hyötylä, Maarit
;
Blomquist, Kirsimarja
; …
- In:
The service industries journal
33
(
2013
)
5
,
pp. 486-500
Persistent link: https://www.econbiz.de/10009757826
Saved in:
3
How dynamic capabilities drive performance in the Indian IT industry : the role of information and co-ordination
Holzweber, Markus
;
Mattsson, Jan
;
Chadee, Doren
;
Raman, …
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 531-550
Persistent link: https://www.econbiz.de/10009510666
Saved in:
4
Co-production of service innovations through dynamic capability enhancement
Chen, Ja-shen
;
Kerr, Don
;
Tsang, Seng-su
;
Sung, Yu Chieh
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 96-114
Persistent link: https://www.econbiz.de/10010491802
Saved in:
5
Integrating transaction cost economics and the resource-based view in services and innovation
Peris Bonet, Fernando J.
;
Peris-Ortiz, Marta
; …
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 701-712
Persistent link: https://www.econbiz.de/10003992759
Saved in:
6
Competitiveness by design and inimitability through service: understanding the dynamics of firm-based competition in the West Midlands jewellery and lock industries
Bryson, John R.
;
Taylor, Michael
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 583-596
Persistent link: https://www.econbiz.de/10003980763
Saved in:
7
Service development tools in action
Kuusisto, Jari
;
Kuusisto, Arja
;
Yli-Viitala, Pirjo
- In:
The service industries journal
33
(
2013
)
3/4
,
pp. 352-365
Persistent link: https://www.econbiz.de/10009732915
Saved in:
8
Special issue: Business venturing in services
Castrogiovanni, Gary
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10009759767
Saved in:
9
Measuring innovation in a "low-tech" service industry : the case of the Dutch hospitality industry
Hertog, Pim den
;
Gallouj, Fai͏̈z
;
Segers, Jeroen
- In:
The service industries journal
31
(
2011
)
9/10
,
pp. 1429-1449
Persistent link: https://www.econbiz.de/10009232981
Saved in:
10
Special issue: Creativity and Innovation : First INBAM Conference (International Network of Business & Management Journals)
Peris-Ortiz, Marta
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009298421
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