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~isPartOf:"The service industries journal"
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Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
145
Service quality
145
Consumer behaviour
94
Konsumentenverhalten
94
Confidence
40
Vertrauen
40
Taiwan
30
Dienstleistungssektor
29
Service industry
29
Beschwerdemanagement
24
Complaint management
24
Customer service
24
Kundenservice
24
Customer integration
21
Kundenintegration
21
customer satisfaction
20
Emotion
18
Bank
17
E-commerce
16
Electronic Commerce
16
Betriebliche Wertschöpfung
15
Customer value
15
Kundenwert
15
Lieferantenmanagement
15
Supplier relationship management
15
Value creation
15
Dienstleistung
14
Online retailing
14
Online-Handel
14
Salespeople
14
Services
14
Social Web
14
Social web
14
Verkaufspersonal
14
customer loyalty
14
service quality
14
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328
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328
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4
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Ha, Hong Youl
4
Yi, Youjae
4
Alves, Helena
3
Ha, Sejin
3
Kandampully, Jay
3
Kim, Wansoo
3
Lin, Wen-bao
3
Ok, Chihyung
3
Rayburn, Steven W.
3
Taheri, Babak
3
Wang, Stephen W.
3
Wu, Cedric Hsi-jui
3
Alrawadieh, Zaid
2
Back, Ki-Joon
2
Canter, Deborah D.
2
Cetin, Gurel
2
Chao, Pei
2
Chen, Li-Fei
2
Chen, Mei-fang
2
Chih, Wen-hai
2
Dabholkar, Pratibha A.
2
Eid, Riyad
2
Foxall, Gordon R.
2
Gil Saura, Irene
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Gong, Taeshik
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Horbel, Chris
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Janda, Swinder
2
Keramati, Abbas
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Lee, Seonjeong
2
Legendre, Tiffany S.
2
Liang, Chiung-Ju
2
Ma, Jianfeng
2
Malhotra, Neeru
2
Medina, Cayetano
2
Moliner-Tena, Miguel A.
2
Nätti, Satu
2
Park, Jungkun
2
Park, Sang-June
2
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Published in...
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The service industries journal
Journal of business research : JBR
976
The Canadian journal of economics
895
Journal of retailing and consumer services
822
Canadian public policy : a journal for the discussion of social and economic policy in Canada
664
Canadian journal of agricultural economics : CJAE
658
International journal of hospitality management
547
Industrial marketing management : the international journal for industrial and high-tech firms
531
The Canadian journal of economics and political science : the journal of the Canadian Political Science Association
487
NBER working paper series
441
Working paper / National Bureau of Economic Research, Inc.
430
L' Actualité économique : revue trimest.
417
SpringerLink / Bücher
398
Canadian tax journal
390
NBER Working Paper
376
Discussion paper series / IZA
357
Cat.
354
The journal of services marketing
315
Canadian public administration : analyzing national, provincial, territorial, municipal, aboriginal and international governance practice in a changing world
307
Research paper series / Analytical Studies, Statistics Canada
274
Tourism management : research, policies, practice
267
Journal of Services Marketing
260
Applied economics
253
Discussion paper
246
Journal of travel and tourism marketing
242
The journal of business & industrial marketing
231
IZA Discussion Paper
229
International journal of contemporary hospitality management
229
European Journal of Marketing
227
Journal of hospitality marketing & management
224
Journal of the Academy of Marketing Science
220
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
215
Journal of business ethics : JOBE
213
IZA Discussion Papers
210
Journal of strategic marketing
210
Cogent business & management
193
Staff working paper / Bank of Canada
191
International Journal of Bank Marketing
186
CESifo working papers
180
Working paper
178
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ECONIS (ZBW)
328
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1
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10
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328
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1
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
2
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
3
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
4
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
5
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
6
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
7
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
8
Relational benefits, their consequences, and customer membership types
Lee, Yong-ki
;
Choi, Byung-ho
;
Kim, Dong Jin
;
Hyun, …
- In:
The service industries journal
34
(
2014
)
3
,
pp. 230-250
Persistent link: https://www.econbiz.de/10010344134
Saved in:
9
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
10
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
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