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Beziehungsmarketing
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187
Dienstleistungsqualität
78
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Consumer behaviour
65
Customer satisfaction
65
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The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
1,025
Journal of business research : JBR
835
SpringerLink / Bücher
729
Journal of retailing and consumer services
605
International journal of production economics
500
The journal of business & industrial marketing
406
International journal of production research
352
International journal of hospitality management
288
European journal of operational research : EJOR
272
Gabler Edition Wissenschaft
255
The journal of services marketing
231
Journal of the Academy of Marketing Science
201
Journal of strategic marketing
179
Journal of purchasing and supply management
176
Springer eBook Collection / Business and Economics
163
Journal of business-to-business marketing
155
Journal of marketing
148
International journal of electronic customer relationship management : IJECRM
146
Europäische Hochschulschriften / 5
145
Springer eBook Collection
132
Management science : journal of the Institute for Operations Research and the Management Sciences
127
Asia Pacific journal of marketing and logistics
125
Journal of service research : JSR
124
Journal of retailing
123
International journal of contemporary hospitality management
121
Journal of service management
120
Journal of travel and tourism marketing
119
The journal of product & brand management
118
Tourism management : research, policies, practice
118
Cogent business & management
117
Marketing intelligence & planning
117
Journal of hospitality marketing & management
116
The journal of brand management : an international journal
116
Journal of operations management
114
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
114
European journal of marketing : EJM
113
Production and operations management : an international journal of the Production and Operations Management Society
112
International journal of procurement management
111
Psychology & marketing
101
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ECONIS (ZBW)
202
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1
Emotional and rational motivations for customer loyalty in business-to-business professional services
Čater, Barbara
;
Čater, Tomaž
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1151-1169
Persistent link: https://www.econbiz.de/10003990510
Saved in:
2
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
3
What motivates professional service firm employees to narture client dialogues?
Fischer, Alban Dominique
;
Sieg, Jan Henrik
;
Wallin, …
- In:
The service industries journal
34
(
2014
)
5
,
pp. 399-421
Persistent link: https://www.econbiz.de/10010379366
Saved in:
4
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
5
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
6
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
7
Organisational justice and customer citizenship behaviour of retail industries
Di, Eh
;
Huang, Chien-jung
;
Chen, I-heng
;
Yu, Te-cheng
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1919-1934
Persistent link: https://www.econbiz.de/10008759999
Saved in:
8
What prevents effective utilisation of customer knowledge in professional B-to-B services? : an empirical study
Nätti, Satu
;
Ojasalo, Jukka
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1199-1214
Persistent link: https://www.econbiz.de/10003802290
Saved in:
9
Exploring the determinants of e-loyalty among travel agencies
Huang, Leo
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 239-254
Persistent link: https://www.econbiz.de/10003733155
Saved in:
10
Building customer trust and loyalty : an empirical study in a retailing context
Sun, Pi-chuan
;
Lin, Chia-min
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1439-1455
Persistent link: https://www.econbiz.de/10008661629
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