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Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
108
Service quality
108
Beziehungsmarketing
72
Relationship marketing
72
Consumer behaviour
56
Konsumentenverhalten
56
Betriebliche Wertschöpfung
34
Value creation
34
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27
Service industry
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customer satisfaction
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Customer integration
17
Kundenintegration
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Taiwan
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service quality
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customer loyalty
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value co-creation
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Alves, Helena
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The service industries journal
Journal of business research : JBR
614
Journal of retailing and consumer services
565
International journal of hospitality management
492
European journal of operational research : EJOR
357
Journal of revenue and pricing management
353
SpringerLink / Bücher
318
International journal of production economics
312
NBER working paper series
293
Management science : journal of the Institute for Operations Research and the Management Sciences
284
Industrial marketing management : the international journal for industrial and high-tech firms
244
Tourism management : research, policies, practice
240
NBER Working Paper
238
Working paper / National Bureau of Economic Research, Inc.
229
The journal of services marketing
227
International journal of industrial organization
212
Journal of Services Marketing
196
Economics letters
188
International journal of contemporary hospitality management
185
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
184
International journal of production research
183
Journal of travel and tourism marketing
176
Journal of hospitality marketing & management
173
Discussion paper / Centre for Economic Policy Research
156
CESifo working papers
151
Journal of air transport management
144
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
135
Journal of service management
134
Discussion papers / CEPR
130
Manufacturing & service operations management : M & SOM
130
Technological forecasting & social change : an international journal
127
Transportation research / E : an international journal
127
Cogent business & management
124
Journal of service research : JSR
123
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
120
Journal of retailing
118
Services marketing quarterly
117
The journal of business & industrial marketing
117
European Journal of Marketing
116
Operations research
116
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ECONIS (ZBW)
216
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216
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1
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
2
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
3
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
4
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
5
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
6
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
7
The influence of internet customer reviews on the online sales and prices in hotel industry
Öğüt, Hulisi
;
Tas, Bedri Kamil Onur
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 197-214
Persistent link: https://www.econbiz.de/10009427689
Saved in:
8
Visitors' loyalty and price perceptions : the role of customer engagement
Bergel, Maxi
;
Brock, Christian
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
Saved in:
9
Forty years of the Service Industries Journal : a bibliometric review
Viglia, Giampaolo
;
Kumar, Satish
;
Pandey, Nitesh
; …
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10013167398
Saved in:
10
Fostering sustainable performance in services through systems thinking
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
39
(
2019
)
15/16
,
pp. 1072-1098
Persistent link: https://www.econbiz.de/10012207448
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