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Salesperson's listening in buyer-seller service relationships
Román, Sergio - In: The service industries journal 34 (2014) 7, pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
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Linking service climate to customer loyalty
Wang, Mei-ling - In: The service industries journal 35 (2015) 7/8, pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
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Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa; Alves, Helena; … - In: The service industries journal 36 (2016) 15/16, pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
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Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming - In: The service industries journal 43 (2023) 5/6, pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
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Development and validation of the customer-centered behavior measure
Michel, John W.; Tews, Michael J.; Kavanagh, Michael J. - In: The service industries journal 34 (2014) 13, pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
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Offshore responsiveness : Theory of Constraints innovates customer services
Naor, Michael; Coman, Alex - In: The service industries journal 37 (2017) 3/4, pp. 155-166
Persistent link: https://www.econbiz.de/10011863152
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Service development tools in action
Kuusisto, Jari; Kuusisto, Arja; Yli-Viitala, Pirjo - In: The service industries journal 33 (2013) 3/4, pp. 352-365
Persistent link: https://www.econbiz.de/10009732915
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Consumers' captive service experiences : it's you and me
Rayburn, Steven W. - In: The service industries journal 35 (2015) 15/16, pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
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The Frontiers in Service Conference : a 20-year retrospective
Dorsch, Michael J.; Fisk, Raymond P.; Grove, Stephen J. - In: The service industries journal 34 (2014) 6, pp. 477-494
Persistent link: https://www.econbiz.de/10010379354
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Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari - In: The service industries journal 36 (2016) 1/2, pp. 1-20
Persistent link: https://www.econbiz.de/10011564479