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Quality management
29
Qualitätsmanagement
29
Structural equation model
29
Strukturgleichungsmodell
29
Dienstleistungsqualität
24
Service quality
24
Customer satisfaction
20
Kundenzufriedenheit
20
Beziehungsmarketing
15
Relationship marketing
15
Dienstleistungssektor
9
Service industry
9
Consumer behaviour
6
Konsumentenverhalten
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Spain
6
Spanien
6
Stress
5
Taiwan
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service quality
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Beschwerdemanagement
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Complaint management
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Malaysia
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Performance measurement
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Performance-Messung
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Arbeitszufriedenheit
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Dienstleistung
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Gastronomie
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Higher education institution
3
Hochschule
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Innovation
3
Islamic finance
3
Islamisches Finanzsystem
3
Job satisfaction
3
Lieferantenmanagement
3
Product quality
3
Productivity
3
Produktivität
3
Produktqualität
3
Restaurant industry
3
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The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
553
International journal of productivity and quality management : IJPQM
520
The TQM journal : the international review of organizational improvement
429
International journal of quality & reliability management
422
International journal of production research
393
International Journal of Quality & Reliability Management
317
Total quality management & business excellence
268
International journal of production economics
242
Malaysian journal of economic studies
205
International journal of six sigma and competitive advantage : IJSSCA
187
The TQM Magazine
185
Quality management journal : QMJ
184
SpringerLink / Bücher
170
The TQM Journal
147
Kajian ekonomi Malaysia : journal of the Malaysian Economic Association
146
Journal of business research : JBR
142
MPRA Paper
131
International journal of economics and financial issues : IJEFI
128
Cogent business & management
118
International Journal of Energy Economics and Policy : IJEEP
116
International journal of services and operations management
110
European journal of operational research : EJOR
100
Managerial Auditing Journal
98
International journal of business information systems : IJBIS
96
International journal of quality and service sciences
92
International journal of business excellence
87
International journal of hospitality management
86
Journal of business ethics : JOBE
83
The Singapore economic review : journal of the Economic Society of Singapore and the Department of Economics, National University of Singapore
81
Benchmarking : an international journal ; BIJ
80
Asian Review of Accounting
79
International journal of process management and benchmarking : IJPMB
76
Jurnal ekonomi Malaysia
75
Business process management journal
73
International Journal of Operations & Production Management
73
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
72
The international journal of productivity and performance management : IJPPM
72
Technological forecasting & social change : an international journal
71
International journal of economics and finance
70
International journal of business excellence : IJBEX
69
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ECONIS (ZBW)
65
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1
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
2
Reasons for implementing certified quality systems and impact on performance : an analysis of the hotel industry
Alonso-Almeida, María del Mar
;
Rodríguez Antón, …
- In:
The service industries journal
32
(
2012
)
6
,
pp. 919-936
Persistent link: https://www.econbiz.de/10009538663
Saved in:
3
Extra- and intra-organizational drivers of workplace diviance
Walsh, Gianfranco
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1134-1153
Persistent link: https://www.econbiz.de/10010412907
Saved in:
4
Developing learning capability through a quality management program
Araújo, Claudia Affonso Silva
;
Tavares, Elaine
; …
- In:
The service industries journal
35
(
2015
)
9
,
pp. 483-498
Persistent link: https://www.econbiz.de/10011333311
Saved in:
5
Competing models of quality management and financial performance improvement
Augustyn, Marcjanna M.
;
Elshaer, Ibrahim A.
;
Akamavi, …
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 803-831
Persistent link: https://www.econbiz.de/10012623975
Saved in:
6
The sustainability of ISO 9001 in a legal service organisation
Prajogo, Daniel I.
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 603-614
Persistent link: https://www.econbiz.de/10003775761
Saved in:
7
"Publicity" : policy push in the age of privatisation?
Karppi, Ilari
;
Haveri, Arto
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 491-502
Persistent link: https://www.econbiz.de/10003870666
Saved in:
8
Development of performance measurement systems in quality management organisations
Chang, Hsin Hsin
- In:
The service industries journal
26
(
2006
)
7
,
pp. 765-786
Persistent link: https://www.econbiz.de/10003454642
Saved in:
9
A new service development integrated model
Lee, Yu-cheng
;
Chen, Jih-kuang
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1669-1686
Persistent link: https://www.econbiz.de/10003928655
Saved in:
10
The future of standardised quality management in tourism : evidence from the Spanish tourist sector
Casadesús, Martí
;
Marimon, Frederic
;
Alonso, Mar
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2457-2474
Persistent link: https://www.econbiz.de/10008809577
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