Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer Orientation and Sme e...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
79
Service quality
79
Consumer behaviour
64
Konsumentenverhalten
64
Customer satisfaction
63
Kundenzufriedenheit
63
Customer integration
20
Kundenintegration
20
Taiwan
19
Resource-based view
18
Ressourcenorientierter Ansatz
18
Confidence
16
Customer service
16
Kundenservice
16
Vertrauen
16
Beschwerdemanagement
15
Betriebliche Wertschöpfung
15
Complaint management
15
Value creation
15
Lieferantenmanagement
14
Supplier relationship management
14
customer loyalty
14
Customer value
13
Dienstleistungssektor
13
Kundenwert
13
Service industry
13
customer satisfaction
13
Bank
12
E-commerce
12
Electronic Commerce
12
Internet marketing
11
Online-Marketing
11
Arbeitsverhalten
10
Brand management
10
Markenführung
10
Social Web
10
Social web
10
Work behaviour
10
more ...
less ...
Online availability
All
Undetermined
79
Free
2
Type of publication
All
Article
203
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
204
Aufsatz in Zeitschrift
204
Case study
2
Fallstudie
2
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
204
Author
All
Ha, Hong Youl
3
Wu, Cedric Hsi-jui
3
Back, Ki-Joon
2
Chao, Pei
2
Gil Saura, Irene
2
Ha, Sejin
2
Horbel, Chris
2
Kim, Wansoo
2
Legendre, Tiffany S.
2
Lin, Wen-bao
2
Ma, Jianfeng
2
Nätti, Satu
2
Ok, Chihyung
2
Popp, Bastian
2
Tung, Wei
2
Woratschek, Herbert
2
Yi, Youjae
2
Zhou, Xing
2
Addo, Prince Clement
1
Adhikari, Kishalay
1
Ahmed, Sohel
1
Ahn, Jiseon
1
Aitken-Fischer, Michelle
1
Aksoy, Nilsah Cavdar
1
Al-Hawari, Mohd Ahmad
1
Alrawadieh, Zaid
1
Alrawadieh, Ziad
1
Alsalameen, Motasem
1
Alves, Helena
1
Amara, Nabil
1
Amario, Enrique Martín
1
Amin, Muslim
1
Amirtha, Raman
1
Andronikidis, Andreas
1
Arancibia Carvajal, Sara
1
Arasli, Huseyin
1
Arici, Hasan Evrim
1
Arnold, Todd J.
1
Arntzen, Erik
1
Asare, Andy Ohemeng
1
more ...
less ...
Published in...
All
The service industries journal
Journal of business research : JBR
872
Journal of retailing and consumer services
587
Industrial marketing management : the international journal for industrial and high-tech firms
518
SpringerLink / Bücher
308
International journal of hospitality management
294
The journal of services marketing
229
The journal of business & industrial marketing
227
Journal of the Academy of Marketing Science
197
Journal of strategic marketing
194
International journal of electronic customer relationship management : IJECRM
144
Strategic management journal
143
Cogent business & management
135
International journal of contemporary hospitality management
128
Journal of marketing
126
Gabler Edition Wissenschaft
122
Tourism management : research, policies, practice
122
Journal of travel and tourism marketing
120
Journal of service research : JSR
118
Journal of hospitality marketing & management
117
International journal of production economics
116
Journal of service management
113
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
109
Journal of retailing
109
Marketing intelligence & planning
109
The journal of brand management : an international journal
108
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
103
Journal of business ethics : JOBE
101
European journal of marketing : EJM
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Psychology & marketing
100
Technological forecasting & social change : an international journal
98
Services marketing quarterly
97
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
95
Journal of marketing management : MM
89
The international journal of bank marketing : IJBM
85
IMF Working Papers
83
Service business
82
IMF Staff Country Reports
81
more ...
less ...
Source
All
ECONIS (ZBW)
204
Showing
1
-
10
of
204
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The core-customer concept
Öberg, Christina
- In:
The service industries journal
31
(
2011
)
15/16
,
pp. 2677-2692
Persistent link: https://www.econbiz.de/10009413554
Saved in:
2
Interorganizational relationships and hospital financial performance : a resource-based perspective
Gloede, Tristan D.
;
Pulm, Jannis
;
Hammer, Antje
;
Ommen, …
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1260-1274
Persistent link: https://www.econbiz.de/10010205344
Saved in:
3
Service quality tolerance in creative business service relationships
Davies, Mark
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 91-110
Persistent link: https://www.econbiz.de/10003849573
Saved in:
4
Integration and organisational learning capabilities in third-party logistics providers
Shang, Kuo Chung
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 331-343
Persistent link: https://www.econbiz.de/10003870607
Saved in:
5
SME growth in the service sector : a taxonomy combining life-cycle and resource-based theories
Ferreira, João J. M.
;
Azevedo, Susana Garrido
;
Cruz, …
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 251-271
Persistent link: https://www.econbiz.de/10008904646
Saved in:
6
Healthcare industry value creation and productivity measurement in an emerging economy
Su, Syi
;
Lai, Mei-chi
;
Huang, Hao-chen
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 963-975
Persistent link: https://www.econbiz.de/10003990196
Saved in:
7
Integrating transaction cost economics and the resource-based view in services and innovation
Peris Bonet, Fernando J.
;
Peris-Ortiz, Marta
; …
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 701-712
Persistent link: https://www.econbiz.de/10003992759
Saved in:
8
The internationalization of engineering consulting from a strategy tripod perspective
Krull, Elisabeth
;
Smith, Peter
;
Ge, Gloria L.
- In:
The service industries journal
32
(
2012
)
7
,
pp. 1097-1119
Persistent link: https://www.econbiz.de/10009551871
Saved in:
9
The performance implications of strategic capital for public leisure providers
Hodgkinson, Ian Richard
;
Hughes, Paul
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1375-1391
Persistent link: https://www.econbiz.de/10009553140
Saved in:
10
Knowledge-exchange strategies between KIBS firms and their clients
Landry, Réjean
;
Amara, Nabil
;
Doloreux, David
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 291-320
Persistent link: https://www.econbiz.de/10009427671
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
