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Perceived customer contact centre quality : conceptual foundation and scale development
Dun, Zanna van; Bloemer, Josée; Henseler, Jörg - In: The service industries journal 31 (2011) 7/8, pp. 1347-1363
Persistent link: https://www.econbiz.de/10009154343
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Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van; Bloemer, Johanna M.; Henseler, Jörg - In: The service industries journal 32 (2012) 1/2, pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
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Customer demotion in hierarchical loyalty programmes
Berlo, Geert van; Bloemer, Johanna M.; Blazevic, Vera - In: The service industries journal 34 (2014) 11/12, pp. 922-937
Persistent link: https://www.econbiz.de/10010394602
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Physicians' appraisal of mobile health monitoring
Okazaki, Shintaro; Cstañeda, J. Alberto; Sanz Blas, Silvia - In: The service industries journal 33 (2013) 13/14, pp. 1326-1344
Persistent link: https://www.econbiz.de/10010205261
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Job quality in the customer contact centre: conceptual foundation and scale development
van Dun, Zanna; Bloemer, Jose; Henseler, Jrg - In: The service industries journal 32 (2012) 2, pp. 171-197
Persistent link: https://www.econbiz.de/10009819550
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Perceived customer contact centre quality: conceptual foundation and scale development
van Dun, Zanna; Bloemer, Josee; Henseler, Jorg - In: The service industries journal 31 (2011) 8, pp. 1347-1364
Persistent link: https://www.econbiz.de/10008932253