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Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.; Ghosh Chowdhury, Tilottama; … - In: The service industries journal 43 (2023) 13/14, pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
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The influence of hospitable design and service on patient responses
Suess, Courtney; Mody, Makarand Amrish - In: The service industries journal 38 (2018) 1/2, pp. 127-147
Persistent link: https://www.econbiz.de/10011848050
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How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi; Prashar, Anupama - In: The service industries journal 43 (2023) 11/12, pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
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Luxury patient experience (LPX) : review, conceptualization, and future research directions
Klaus, Philipp - In: The service industries journal 38 (2018) 1/2, pp. 87-98
Persistent link: https://www.econbiz.de/10011848030
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Efficiency and quality in health services : a crucial link
Navarro-Espigares, José Luis; Torres, Elisa Hernández - In: The service industries journal 31 (2011) 3/4, pp. 385-403
Persistent link: https://www.econbiz.de/10008937446
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Reliability evaluation of healthcare services by assessing the technical efficiency
Aksezer, Caglar S. - In: The service industries journal 31 (2011) 13/14, pp. 2309-2319
Persistent link: https://www.econbiz.de/10009298991
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Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.; Smith, J. S. - In: The service industries journal 38 (2018) 3/4, pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
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Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish - In: The service industries journal 43 (2023) 7/8, pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
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The mediating role of commitment in healthcare B2B marketing
Sohn, Yong Seok; Seung, Kenny Y.; Seo, Sang Yun; Kim, … - In: The service industries journal 33 (2013) 13/14, pp. 1381-1401
Persistent link: https://www.econbiz.de/10010205247
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Healthcare and hospitality : intangible dynamics for evaluating industry sectors
Erickson, G. Scott; Rothberg, Helen N. - In: The service industries journal 37 (2017) 9/10, pp. 589-606
Persistent link: https://www.econbiz.de/10011717978