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~isPartOf:"The service industries journal"
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Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
101
Service quality
101
Beziehungsmarketing
63
Relationship marketing
63
Consumer behaviour
50
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customer satisfaction
20
Beschwerdemanagement
15
Complaint management
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Dienstleistungssektor
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Service industry
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Taiwan
15
Customer service
14
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14
service quality
14
customer loyalty
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Alves, Helena
3
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Keramati, Abbas
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2
Ok, Chihyung
2
Park, Jungkun
2
Park, Sang-June
2
Pinto, Mary Beth
2
Raposo, Mário
2
Rayburn, Steven W.
2
Rha, June-young
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Ruiz Mafe, Carla
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1
Alrawadieh, Ziad
1
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The service industries journal
Journal of retailing and consumer services
424
International journal of hospitality management
356
Journal of business research : JBR
307
The journal of services marketing
190
Journal of Services Marketing
184
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
European Journal of Marketing
109
International Journal of Bank Marketing
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
104
Services marketing quarterly
101
Service business
89
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
78
Industrial marketing management : the international journal for industrial and high-tech firms
73
Journal of the Academy of Marketing Science
72
Journal of service management
70
Journal of strategic marketing
68
Total quality management & business excellence
67
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
65
SpringerLink / Bücher
65
International Journal of Quality & Reliability Management
63
International journal of services and operations management
63
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
60
International journal of quality & reliability management
59
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ECONIS (ZBW)
173
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1
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
2
Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
The service industries journal
34
(
2014
)
6
,
pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
Saved in:
3
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
4
Relational benefits, their consequences, and customer membership types
Lee, Yong-ki
;
Choi, Byung-ho
;
Kim, Dong Jin
;
Hyun, …
- In:
The service industries journal
34
(
2014
)
3
,
pp. 230-250
Persistent link: https://www.econbiz.de/10010344134
Saved in:
5
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
6
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
Saved in:
7
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
8
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
9
Convenience and satisfaction : mediation of fairness and quality
Roy, Sanjit
;
Lassar, Walfried M.
;
Shekhar, Vaibhav
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 239-260
Persistent link: https://www.econbiz.de/10011583918
Saved in:
10
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
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