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~isPartOf:"The service industries journal"
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Consumer behaviour
198
Konsumentenverhalten
197
Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
111
Service quality
111
Customer satisfaction
87
Kundenzufriedenheit
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Emotion
30
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customer satisfaction
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Taheri, Babak
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Ding Hooi Ting
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The service industries journal
Journal of business research : JBR
2,554
Journal of retailing and consumer services
2,120
International journal of hospitality management
913
SpringerLink / Bücher
794
International journal of consumer studies
786
Psychology & marketing
762
NBER working paper series
597
Journal of consumer research : JCR ; an interdisciplinary bimonthly
590
Industrial marketing management : the international journal for industrial and high-tech firms
548
European Journal of Marketing
502
Working paper / National Bureau of Economic Research, Inc.
493
Tourism management : research, policies, practice
483
Technological forecasting & social change : an international journal
479
Management science : journal of the Institute for Operations Research and the Management Sciences
474
Asia Pacific journal of marketing and logistics
452
Journal of travel and tourism marketing
439
Journal of Consumer Marketing
431
NBER Working Paper
430
European journal of marketing : EJM
426
The journal of product & brand management
420
Journal of marketing research : JMR
415
Journal of marketing management : MM
414
Journal of marketing
411
The journal of brand management : an international journal
404
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
403
Journal of the Academy of Marketing Science
400
The journal of services marketing
387
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
380
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
380
Journal of retailing
375
Journal of marketing communications
369
Cogent business & management
368
International journal of contemporary hospitality management
353
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
353
Marketing intelligence & planning
344
Journal of international consumer marketing
340
Marketing letters : a journal of research in marketing
338
Journal of strategic marketing
328
Journal of business ethics : JOBE
324
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ECONIS (ZBW)
340
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1
Revisiting a model of customer engagement cycle : a systematic review
Hoang, Duc
;
Kousi, Sofia
;
Martinez, Luis F.
;
Kumar, Satish
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 579-617
Persistent link: https://www.econbiz.de/10014321614
Saved in:
2
Does culture affect sentiments expressed in cruise tours'
eWOM
?
Buzova, Daniela
;
Sanz Blas, Silvia
;
Cervera-Taulet, Amparo
- In:
The service industries journal
39
(
2019
)
2
,
pp. 154-173
Persistent link: https://www.econbiz.de/10012203259
Saved in:
3
Towards a typology of negative engagement behavior in social media
Lievonen, Matias
;
Bowden, Jana
;
Luoma-aho, Vilma
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 238-259
Persistent link: https://www.econbiz.de/10014321576
Saved in:
4
Consumer engagement : the role of social currency in online reviews
Kesgin, Muhammet
;
Murthy, Rajendran S.
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 609-636
Persistent link: https://www.econbiz.de/10012204746
Saved in:
5
Customer e-complaining behaviours using social media
Balaji, M. S.
;
Jha, Subhash
;
Stafford, Marla Royne
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
Saved in:
6
The relationship between Internet addiction and negative
eWOM
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 943-965
Persistent link: https://www.econbiz.de/10012205909
Saved in:
7
Exploring interactive communication using social media
Zhang, Chrystal B.
;
Lin, Yi Hsin
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 670-693
Persistent link: https://www.econbiz.de/10011401815
Saved in:
8
Social media strategy for online service brands
Mills, Adam J.
;
Plangger, Kirk
- In:
The service industries journal
35
(
2015
)
10
,
pp. 521-536
Persistent link: https://www.econbiz.de/10011333308
Saved in:
9
Stakeholder engagement via social media : an analysis of third-party logistics companies
Denktaş-Şakar, Gül
;
Sürücü, Ebru
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 866-889
Persistent link: https://www.econbiz.de/10012260359
Saved in:
10
The role of conflicting online reviews in consumers' attitude ambivalence
Siddiqi, Umar Iqbal
;
Sun, Jin
;
Akhtar, Nadeem
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 1003-1030
Persistent link: https://www.econbiz.de/10012292985
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