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Value in healthcare : mobilizi...
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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
105
Kundenzufriedenheit
105
Beziehungsmarketing
77
Relationship marketing
77
Consumer behaviour
69
Konsumentenverhalten
69
Dienstleistungssektor
32
Service industry
32
Gesundheitsversorgung
27
Health care
27
Taiwan
27
Gesundheitswesen
20
Health care system
20
Hospital
20
Krankenhaus
20
Performance measurement
20
Performance-Messung
20
Beschwerdemanagement
18
Complaint management
18
Spain
18
Spanien
18
Customer service
17
Kundenservice
17
service quality
17
Dienstleistung
15
Hotel industry
15
Hotellerie
15
Services
15
Quality management
13
Qualitätsmanagement
13
customer satisfaction
13
Betriebliche Wertschöpfung
12
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
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Article in journal
325
Aufsatz in Zeitschrift
325
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4
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English
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Cegarra Navarro, Juan Gabriel
3
Kandampully, Jay
3
Lin, Wen-bao
3
Alves, Helena
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Erickson, G. Scott
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Horodnic, Adrian V.
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Jungkun
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Rosenbaum, Mark S.
2
Rothberg, Helen N.
2
Roy, Sanjit
2
Scott, Noel
2
Tsaur, Sheng-hshiung
2
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European Conference on Knowledge Management <13, 2012, Cartagena>
1
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The service industries journal
NBER working paper series
1,144
Working paper / National Bureau of Economic Research, Inc.
1,018
NBER Working Paper
943
Journal of health economics
654
Health economics
520
Discussion paper series / IZA
495
The European journal of health economics : HEPAC ; health economics in prevention and care
490
International journal of hospitality management
421
Journal of retailing and consumer services
397
Journal of business research : JBR
363
Health affairs : at the intersection of health, health care, and policy
349
Journal of health organization and management
338
IMF Staff Country Reports
337
Telecommunications policy : the international journal of digital economy, data sciences and new media
298
SpringerLink / Bücher
285
Health economics review
275
Health care management review : HCM review
267
Working paper
262
IZA Discussion Paper
254
World Bank E-Library Archive
249
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
240
CESifo working papers
225
Technological forecasting & social change : an international journal
224
The journal of services marketing
223
European journal of operational research : EJOR
222
Applied economics
219
Policy research working paper : WPS
207
Health care management science
180
The European journal of health economics
177
Auditing : a journal of practice & theory
174
Management science : journal of the Institute for Operations Research and the Management Sciences
171
International journal of contemporary hospitality management
170
Inquiry : a journal of health care organization, provision and financing
165
The TQM journal : the international review of organizational improvement
157
Tourism management : research, policies, practice
151
Services marketing quarterly
149
Health marketing quarterly
147
Journal of hospitality marketing & management
146
International journal of health care finance and economics
143
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ECONIS (ZBW)
325
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1
Facilitating transformative change in medication adherence practices
Rai, Ranvir S.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011848026
Saved in:
2
Rating healthcare services : consumer satisfaction vs. health system performance
Horodnic, Adrian V.
;
Apetrei, Andreea
;
Luca, …
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 974-994
Persistent link: https://www.econbiz.de/10011962031
Saved in:
3
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
4
The influence of hospitable design and service on patient responses
Suess, Courtney
;
Mody, Makarand Amrish
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011848050
Saved in:
5
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
6
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
7
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
Saved in:
8
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
Saved in:
9
Modeling revenge and avoidance in the mobile service industry : moderation role of technology anxiety
Hsu, Li-Chun
;
Wang, Kai-Yu
;
Chih, Wen-Hai
;
Lin, Wei-Ching
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1029-1052
Persistent link: https://www.econbiz.de/10012695309
Saved in:
10
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
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