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Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
145
Service quality
145
Consumer behaviour
104
Konsumentenverhalten
104
Emotion
46
Taiwan
29
Beschwerdemanagement
25
Complaint management
25
Dienstleistungssektor
24
Service industry
24
Customer service
23
Kundenservice
23
Customer integration
21
Kundenintegration
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customer satisfaction
20
Confidence
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Bank
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Brand management
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E-commerce
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Electronic Commerce
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Markenführung
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Betriebliche Wertschöpfung
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Customer value
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Dienstleistung
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Kundenwert
15
Lieferantenmanagement
15
Services
15
Supplier relationship management
15
Value creation
15
service quality
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Online retailing
14
Online-Handel
14
Salespeople
14
Social Web
14
Social web
14
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English
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Ha, Hong Youl
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Lin, Wen-bao
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Yi, Youjae
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Alves, Helena
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Ha, Sejin
3
Hsu, Maxwell K.
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Kim, Wansoo
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Ok, Chihyung
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Rayburn, Steven W.
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Sanz Blas, Silvia
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Wang, Stephen W.
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Wu, Cedric Hsi-jui
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Alrawadieh, Zaid
2
Amin, Muslim
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Arici, Hasan Evrim
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Back, Ki-Joon
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Bayighomog, Steven W.
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Canter, Deborah D.
2
Cetin, Gurel
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Chao, Pei
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Chen, Li-Fei
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Chih, Wen-hai
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Dabholkar, Pratibha A.
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Eid, Riyad
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Gil Saura, Irene
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Gong, Taeshik
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Horbel, Chris
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Hsu, Li-chun
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Janda, Swinder
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Kandampully, Jay
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Kashif Hussain
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Keramati, Abbas
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Köseoglu, Mehmet Ali
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Lee, Seonjeong
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Legendre, Tiffany S.
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Liang, Chiung-Ju
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Ma, Jianfeng
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Malhotra, Neeru
2
Moliner-Tena, Miguel A.
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Nätti, Satu
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The service industries journal
Journal of business research : JBR
1,011
Journal of retailing and consumer services
862
International journal of hospitality management
604
Industrial marketing management : the international journal for industrial and high-tech firms
462
SpringerLink / Bücher
362
The journal of services marketing
327
Tourism management : research, policies, practice
309
Journal of Services Marketing
268
Journal of travel and tourism marketing
256
International journal of contemporary hospitality management
244
Journal of hospitality marketing & management
233
Journal of the Academy of Marketing Science
225
Psychology & marketing
222
The journal of business & industrial marketing
215
European Journal of Marketing
214
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
209
Journal of strategic marketing
208
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
208
Cogent business & management
190
Journal of service research : JSR
174
International journal of electronic customer relationship management : IJECRM
172
Asia Pacific journal of marketing and logistics
170
Journal of marketing
169
International Journal of Bank Marketing
166
Journal of business ethics : JOBE
164
Services marketing quarterly
164
European journal of marketing : EJM
158
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
150
Journal of retailing
149
Journal of service management
149
The journal of brand management : an international journal
142
Journal of Business & Industrial Marketing
140
Marketing intelligence & planning
140
Service business
139
The journal of product & brand management
138
Journal of marketing management : MM
135
Tourism management perspectives : TMP
133
The international journal of bank marketing : IJBM
118
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
114
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ECONIS (ZBW)
328
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1
Improving relationship quality during the crisis
Guillén, Marta Estrada
;
Monferrer-Tirado, Diego
; …
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 268-289
Persistent link: https://www.econbiz.de/10012208503
Saved in:
2
Middle managers' perception of subordinates' customer orientation in the banking sector
Zampetakis, Leonidas A.
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1033-1047
Persistent link: https://www.econbiz.de/10009154423
Saved in:
3
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
4
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
5
Experience vs quality : predicting satisfaction and loyalty in services
Cetin, Gurel
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1167-1182
Persistent link: https://www.econbiz.de/10012403821
Saved in:
6
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
7
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
Saved in:
8
Adjusted expectations, satisfaction and loyalty development
Rufín, Ramón
;
Medina, Cayetano
;
Rey, Manuel
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2185-2202
Persistent link: https://www.econbiz.de/10009620216
Saved in:
9
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
10
The service smile chain : linking leader emotions to customer outcomes
Liu, Xiao-Yu
;
Liu, Yongmei
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 415-435
Persistent link: https://www.econbiz.de/10012208574
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