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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
107
Kundenzufriedenheit
107
Beziehungsmarketing
82
Relationship marketing
82
Consumer behaviour
65
Konsumentenverhalten
65
Dienstleistungssektor
47
Service industry
47
Hospital
32
Krankenhaus
32
Knowledge management
31
Taiwan
31
Wissensmanagement
31
Quality management
29
Qualitätsmanagement
29
Gesundheitsversorgung
27
Health care
27
Spain
27
Spanien
27
Learning organization
25
Lernende Organisation
25
Performance measurement
22
Performance-Messung
22
Gesundheitswesen
20
Health care system
20
Innovation management
19
Innovationsmanagement
19
Beschwerdemanagement
18
Complaint management
18
Hotel industry
18
Hotellerie
18
Innovation
18
Knowledge transfer
18
Wissenstransfer
18
Customer service
17
Dienstleistung
17
Kundenservice
17
Services
17
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Undetermined
109
Free
4
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Article
371
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9
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Article in journal
380
Aufsatz in Zeitschrift
380
Collection of articles of several authors
9
Sammelwerk
9
Case study
5
Fallstudie
5
Conference proceedings
2
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English
380
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Cegarra Navarro, Juan Gabriel
3
Kandampully, Jay
3
Lin, Wen-bao
3
Alves, Helena
2
Auh, Seigyoung
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chaston, Ian
2
Chen, Li-Fei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Erickson, G. Scott
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Horodnic, Adrian V.
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Köseoglu, Mehmet Ali
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mengüç, Bülent
2
Mody, Makarand Amrish
2
Palacios Marqués, Daniel
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
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European Conference on Knowledge Management <13, 2012, Cartagena>
1
Published in...
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The service industries journal
NBER working paper series
877
Journal of knowledge management
846
Working paper / National Bureau of Economic Research, Inc.
774
Journal of Knowledge Management
749
Journal of business research : JBR
742
NBER Working Paper
727
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
694
International journal of hospitality management
638
SpringerLink / Bücher
616
International journal of production research
572
International journal of productivity and quality management : IJPQM
558
Journal of health economics
528
The TQM journal : the international review of organizational improvement
505
International journal of quality & reliability management
481
Journal of health organization and management
413
Health economics
411
Discussion paper series / IZA
409
Health care management review : HCM review
398
European journal of operational research : EJOR
358
International journal of production economics
356
Journal of retailing and consumer services
350
Journal of information & knowledge management : JIKM
341
Technological forecasting & social change : an international journal
341
The European journal of health economics : HEPAC ; health economics in prevention and care
336
IMF Staff Country Reports
335
Total quality management & business excellence
324
Health care management science
290
International Journal of Quality & Reliability Management
273
International journal of knowledge management : IJKM ; an official publication of the Information Resources Management Association
258
Knowledge management research & practice : KMRP ; an official journal of the OR Society
253
Industrial marketing management : the international journal for industrial and high-tech firms
246
International journal of contemporary hospitality management
246
Knowledge management research & practice : KMRP
246
Management science : journal of the Institute for Operations Research and the Management Sciences
244
International journal of technology management : IJTM
238
International journal of knowledge management studies : IJKMS
234
The journal of services marketing
232
Quality management journal : QMJ
231
Working paper
230
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ECONIS (ZBW)
380
Showing
1
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380
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1
Understanding
hospital
quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
2
Exchanging knowledge through healthcare manager placement in research teams
Bullock, Alison
;
Morris, Zoë Slote
;
Atwell, Christine
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1363-1380
Persistent link: https://www.econbiz.de/10010205253
Saved in:
3
Developing learning capability through a quality management program
Araújo, Claudia Affonso Silva
;
Tavares, Elaine
; …
- In:
The service industries journal
35
(
2015
)
9
,
pp. 483-498
Persistent link: https://www.econbiz.de/10011333311
Saved in:
4
Improving the absorptive capacity through unlearning context : an empirical investigation in
hospital
-in-the-home units
Cepeda-Carrion, Gabriel
;
Cegarra Navarro, Juan Gabriel
; …
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1551-1570
Persistent link: https://www.econbiz.de/10009580102
Saved in:
5
The influence of hospitable design and service on patient responses
Suess, Courtney
;
Mody, Makarand Amrish
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011848050
Saved in:
6
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
7
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
Saved in:
8
A strategic approach to knowledge development and protection
Erickson, G. Scott
;
Rothberg, Helen N.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1402-1416
Persistent link: https://www.econbiz.de/10010205239
Saved in:
9
Middle managers' role in transferromg person-centered management and care
Béliveau, Julie
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1345-1362
Persistent link: https://www.econbiz.de/10010205259
Saved in:
10
Knowledge management, relational learning, and the effectiveness of innovation autcomes
Leal-Rodríguez, Antonio L.
;
Roldán, José L.
; …
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10010205299
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