Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
An Empirical Study of E-Servic...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
102
Kundenzufriedenheit
102
Beziehungsmarketing
76
Relationship marketing
76
Consumer behaviour
64
Konsumentenverhalten
64
Dienstleistungssektor
36
Service industry
36
Taiwan
27
China
22
Performance measurement
20
Performance-Messung
20
Beschwerdemanagement
17
Complaint management
17
Customer service
17
Hotel industry
17
Hotellerie
17
Kundenservice
17
Spain
17
Spanien
17
service quality
17
Dienstleistung
16
Services
16
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
Bank
13
Customer value
13
E-commerce
13
Electronic Commerce
13
Kundenwert
13
customer satisfaction
13
Customer integration
12
Kundenintegration
12
Quality management
12
Qualitätsmanagement
12
Betriebliche Wertschöpfung
11
more ...
less ...
Online availability
All
Undetermined
98
Free
3
Type of publication
All
Article
307
Book / Working Paper
8
Type of publication (narrower categories)
All
Article in journal
314
Aufsatz in Zeitschrift
314
Collection of articles of several authors
7
Sammelwerk
7
Case study
4
Fallstudie
4
Aufsatzsammlung
1
Conference proceedings
1
Konferenzschrift
1
more ...
less ...
Language
All
English
315
Author
All
Kandampully, Jay
3
Lin, Wen-bao
3
Alves, Helena
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Gursoy, Dogan
2
Henseler, Jörg
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
Van Hove, Leo
2
Wang, Jing
2
Wang, Mei-ling
2
Willesson, Magnus
2
more ...
less ...
Published in...
All
The service industries journal
China economic review : an international journal
1,630
Energy economics
888
Issues & studies : a social science quarterly on China, Taiwan, and East Asian affairs
859
NBER working paper series
841
Finance research letters
835
Working paper / National Bureau of Economic Research, Inc.
736
Applied economics
697
NBER Working Paper
666
China & world economy
626
Emerging markets, finance & trade : a journal of the Society for the Study of Emerging Markets
624
Asian Agricultural Research
600
Discussion paper series / IZA
595
International review of economics & finance : IREF
593
The Chinese economy
560
Pacific-Basin finance journal
551
Journal of business research : JBR
540
SpringerLink / Bücher
531
Economic modelling
513
International journal of hospitality management
507
Applied economics letters
503
IZA Discussion Papers
499
The China quarterly : an international journal for the study of China
498
Technological forecasting & social change : an international journal
493
IZA Discussion Paper
425
Journal of Chinese economic and business studies
398
Journal of comparative economics : the journal of the Association for Comparative Economic Studies
392
Journal of retailing and consumer services
392
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
384
International review of financial analysis
371
Journal of Asian economics
356
Working paper
344
Asia Pacific business review
330
Policy research working paper : WPS
326
Social sciences in China : a quarterly journal
325
Springer eBook Collection
324
Frontiers of economics in China : selected publications from Chinese universities
322
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
321
Far Eastern affairs : a Russian journal on China, Japan and Asia-Pacific Region ; a quarterly publication of the Institute for Far Eastern Studies, Russian Academy of Sciences
318
Tourism management : research, policies, practice
316
more ...
less ...
Source
All
ECONIS (ZBW)
315
Showing
1
-
10
of
315
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The impact of service innovation on firm performance
Lei, Lin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1599-1632
Persistent link: https://www.econbiz.de/10010229409
Saved in:
2
Chinese customers' loyalty to international consulting firms
Li, Qianqian
;
Zheng, Qinqin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
Saved in:
3
E-service innovation : combining directed and practice-based approaches
Di Guardo, Maria Chiara
;
Cabiddu, Francesca
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 81-95
Persistent link: https://www.econbiz.de/10010491803
Saved in:
4
Improving business incubator service performance in
China
: the role of networking resources and capabilities
Lin, Dechang
;
Wood, Lincoln Christopher
;
Lu, Qiang
- In:
The service industries journal
32
(
2012
)
13
,
pp. 2091-2114
Persistent link: https://www.econbiz.de/10009620263
Saved in:
5
Abusive supervision and frontline employees' service performance
Jian, Zhaoquan
;
Kwan, Ho Kwong
;
Qiu, Qian
;
Liu, Zhi Qiang
; …
- In:
The service industries journal
32
(
2012
)
5
,
pp. 683-698
Persistent link: https://www.econbiz.de/10009535950
Saved in:
6
The role of customer values in accepting information technologies in the public information service sector
Hsu, Fang-ming
;
Chen, Tser-yieth
;
Wang, Shuwen
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1097-1111
Persistent link: https://www.econbiz.de/10003996103
Saved in:
7
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
8
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
9
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
10
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
