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E-service quality and Web 2.0 : expanding quality models to include customer participation and inter-customer support
Sigala, Marianna - In: The service industries journal 29 (2009) 9/10, pp. 1341-1358
Persistent link: https://www.econbiz.de/10003914911
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Guest editorial: Creativity and innovation in the service sector
Sigala, Marianna; Kyriakidou, Olivia - In: The service industries journal 35 (2015) 5/6, pp. 297-302
Persistent link: https://www.econbiz.de/10011299587
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Special issue: Creativity and innovation in services
Sigala, Marianna (contributor) - In: The service industries journal 35 (2015) 5/6, pp. 297-361
Persistent link: https://www.econbiz.de/10011299602
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E-service quality and Web 2.0: expanding quality models to include customer participation and inter-customer support
Sigala, Marianna - In: The service industries journal 29 (2009) 9-10, pp. 1341-1358
Persistent link: https://www.econbiz.de/10008334537
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Productivity in hotels: a stepwise data envelopment analysis of hotels' rooms division processes
Sigala, Marianna; Jones, Peter; Lockwood, Andrew; … - In: The service industries journal 25 (2005) 1, pp. 61-82
Persistent link: https://www.econbiz.de/10006230437