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~isPartOf:"The service industries journal"
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Service quality, experiential...
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Dienstleistungsqualität
294
Service quality
294
Consumer behaviour
198
Konsumentenverhalten
197
Customer satisfaction
173
Kundenzufriedenheit
173
Beziehungsmarketing
124
Relationship marketing
124
Dienstleistungssektor
43
Service industry
43
Taiwan
37
Emotion
35
Brand management
26
Markenführung
26
Online retailing
24
Online-Handel
24
Beschwerdemanagement
23
Complaint management
23
Customer service
23
Kundenservice
23
Brand image
22
Markenimage
22
Spain
22
Spanien
22
Dienstleistung
21
Services
21
Confidence
20
E-commerce
20
Electronic Commerce
20
Vertrauen
20
customer satisfaction
20
Customer integration
19
Kundenintegration
19
Performance measurement
19
Performance-Messung
19
Structural equation model
18
Strukturgleichungsmodell
18
Holiday behaviour
17
Urlaubsverhalten
17
service quality
17
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Undetermined
171
Free
5
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Article
476
Book / Working Paper
8
Type of publication (narrower categories)
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Article in journal
484
Aufsatz in Zeitschrift
484
Collection of articles of several authors
8
Sammelwerk
8
Case study
4
Fallstudie
4
Conference proceedings
1
Konferenzschrift
1
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Language
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English
484
Author
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Alves, Helena
4
Wang, Stephen W.
4
Yi, Youjae
4
Dabholkar, Pratibha A.
3
Ha, Hong Youl
3
Ha, Sejin
3
Hsu, Maxwell K.
3
Kandampully, Jay
3
Lin, Wen-bao
3
Malhotra, Neeru
3
Nicholson, Michael
3
Park, Jungkun
3
Sanz Blas, Silvia
3
Wang, Mei-ling
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
2
Alrawadieh, Zaid
2
Amin, Muslim
2
Arasli, Huseyin
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Bloemer, Johanna M.
2
Bowden, Jana
2
Bowen, David
2
Bryson, John R.
2
Casaló, Luis V.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Chen, Mei-fang
2
Chen, Wen-yu
2
Chih, Wen-hai
2
Cunha, Miguel Pina e
2
Ding Hooi Ting
2
Dun, Zanna van
2
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Published in...
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The service industries journal
Journal of business research : JBR
2,200
Journal of retailing and consumer services
2,080
International journal of hospitality management
1,008
International journal of consumer studies
779
Psychology & marketing
696
NBER working paper series
693
Working paper / National Bureau of Economic Research, Inc.
611
Journal of consumer research : JCR ; an interdisciplinary bimonthly
590
NBER Working Paper
541
European Journal of Marketing
478
Tourism management : research, policies, practice
452
SpringerLink / Bücher
444
Asia Pacific journal of marketing and logistics
439
Journal of travel and tourism marketing
421
Journal of Consumer Marketing
414
The journal of product & brand management
398
The journal of services marketing
395
Management science : journal of the Institute for Operations Research and the Management Sciences
394
Journal of Services Marketing
384
European journal of marketing : EJM
382
Journal of marketing research : JMR
376
International journal of contemporary hospitality management
373
The journal of brand management : an international journal
367
Cogent business & management
365
Journal of marketing management : MM
353
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
345
Journal of retailing
345
Journal of the Academy of Marketing Science
343
Journal of marketing
334
Journal of hospitality marketing & management
333
Journal of international consumer marketing
331
Marketing letters : a journal of research in marketing
318
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
312
International journal of retail & distribution management
309
International Journal of Retail & Distribution Management
308
Journal of consumer behaviour : an international research review
308
The international review of retail, distribution and consumer research
304
Journal of fashion marketing and management
303
Journal of marketing communications
300
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ECONIS (ZBW)
484
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1
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10
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484
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1
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
2
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
Saved in:
3
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
4
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
5
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
6
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
7
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
8
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
9
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
10
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
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