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Peculiarities of public sector clients in service innovations
Warland, Martin; Mayer, Heike - In: The service industries journal 37 (2017) 1/2, pp. 105-124
Persistent link: https://www.econbiz.de/10011711340
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Making bottom-up and top-down processes meet in public innovation
Saari, Eveliina; Lehtonen, Mikko; Toivonen, Marja - In: The service industries journal 35 (2015) 5/6, pp. 325-344
Persistent link: https://www.econbiz.de/10011299593
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Co-creation and innovation in public services
Alves, Helena - In: The service industries journal 33 (2013) 7/8, pp. 671-682
Persistent link: https://www.econbiz.de/10009759764
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Service sector development in the Netherlands : a vision of the post-industrial future?
Geddes, Andrew; Lawrence, Peter - In: The service industries journal 12 (1992) 1, pp. 44-59
Persistent link: https://www.econbiz.de/10001122062
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Customer satisfaction and qualities in public service : an intermediary customer perspective
Rha, June-young - In: The service industries journal 32 (2012) 11, pp. 1883-1900
Persistent link: https://www.econbiz.de/10009582166
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Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle; Rajaobelina, Lova; Ricard, Line; … - In: The service industries journal 37 (2017) 5/6, pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
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The impact of service innovation on firm performance
Lei, Lin - In: The service industries journal 33 (2013) 15/16, pp. 1599-1632
Persistent link: https://www.econbiz.de/10010229409
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Quality and productivity : role conflict in the service context
Luria, Gil; Yagil, Dana; Gal, Iddo - In: The service industries journal 34 (2014) 11/12, pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
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Relational bonds, customer engagement, and service quality
Chang, Chia-Wen; Huang, Heng-Chiang; Wang, Shih-Ju; Lee, Han - In: The service industries journal 41 (2021) 5/6, pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
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Public service quality and customer satisfaction : exploring the attributes of service quality in the public sector
Rhee, Seung-kyu; Rha, June-young - In: The service industries journal 29 (2009) 11/12, pp. 1491-1512
Persistent link: https://www.econbiz.de/10003928483