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Behavioural responses to service encounter involving failure and recovery : the influence of contextual factors
Matos, Celso Augusto de; Vieira, Valter Afonso; Veiga, … - In: The service industries journal 32 (2012) 14, pp. 2203-2217
Persistent link: https://www.econbiz.de/10009620211
Cover Image
Behavioural responses to service encounter involving failure and recovery: the influence of contextual factors
de Matos, Celso Augusto; Vieira, Valter Afonso; Veiga, … - In: The service industries journal 32 (2012) 14, pp. 2203-2218
Persistent link: https://www.econbiz.de/10010001835