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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
89
Service quality
89
Customer satisfaction
69
Kundenzufriedenheit
69
Consumer behaviour
67
Konsumentenverhalten
67
Bank
53
Betriebliche Wertschöpfung
34
Value creation
34
Taiwan
30
Customer value
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Kundenwert
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Customer integration
23
Kundenintegration
23
Customer service
19
Kundenservice
19
Beschwerdemanagement
17
Complaint management
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Confidence
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Dienstleistungssektor
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Service industry
17
Vertrauen
17
Lieferantenmanagement
16
Supplier relationship management
16
customer loyalty
14
Salespeople
13
Verkaufspersonal
13
customer satisfaction
13
Brand management
12
E-commerce
12
Electronic Commerce
12
Markenführung
12
value co-creation
12
Internet marketing
11
Marketing management
11
Marketingmanagement
11
Online-Marketing
11
Service-Dominant Logic
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Ha, Hong Youl
4
Alves, Helena
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Kim, Wansoo
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Ok, Chihyung
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Wu, Cedric Hsi-jui
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Back, Ki-Joon
2
Bloemer, Johanna M.
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Chang, Hong-Sheng
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Chao, Pei
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Dun, Zanna van
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Eid, Riyad
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Gil Saura, Irene
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Ha, Sejin
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Haq, Rehan ul-
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Henseler, Jörg
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Hollebeek, Linda D.
2
Horbel, Chris
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Howcroft, John Barry
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Janda, Swinder
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Karatepe, Osman M.
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Legendre, Tiffany S.
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Lin, Wen-bao
2
Ma, Jianfeng
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Nätti, Satu
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Popp, Bastian
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Rather, Raouf Ahmad
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Su, Hwan-yann
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Sánchez-García, Javier
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Tsiotsou, Rodoula H.
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Tung, Wei
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Woratschek, Herbert
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Zhou, Xing
2
Abdul Ghafar Ismail
1
Addo, Prince Clement
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Adhikari, Kishalay
1
Ahmed, Sohel
1
Ahn, Jiseon
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The service industries journal
Journal of business research : JBR
887
Journal of banking & finance
791
Journal of retailing and consumer services
626
SpringerLink / Bücher
609
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
601
Die Bank
592
Industrial marketing management : the international journal for industrial and high-tech firms
529
MPRA Paper
425
Euromoney
419
NBER working paper series
349
International journal of hospitality management
305
Review of Pacific Basin Financial Markets and Policies (RPBFMP)
296
Der langfristige Kredit : Zeitschrift für Finanzierung, Kapitalanlage und Immobilienwesen
275
IMF working papers
275
Working paper / National Bureau of Economic Research, Inc.
264
Europäische Hochschulschriften / 5
253
NBER Working Paper
252
Finance research letters
243
The journal of services marketing
241
Applied economics
239
Journal of financial stability
237
The journal of business & industrial marketing
236
Research in international business and finance
224
Cogent business & management
215
International journal of economics and financial issues : IJEFI
214
NBER Working Papers
214
Sparkasse : Manager-Magazin für die Sparkassen-Finanzgruppe
213
Gabler Edition Wissenschaft
204
Journal of international financial markets, institutions & money
200
Discussion paper / Centre for Economic Policy Research
198
ECB Working Paper
192
Working paper
192
International journal of economics and finance
191
Bank-Betrieb : Zeitschrift für Bankpolitik u. Bankpraxis
188
Journal of strategic marketing
188
Journal of the Academy of Marketing Science
188
Working paper series / European Central Bank
188
Springer eBook Collection
187
The bankers' magazine : and journal of the money market and railway digest
187
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ECONIS (ZBW)
257
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1
How to support the management of intangibles
Arancibia Carvajal, Sara
;
Fernández Nogales, Angel
- In:
The service industries journal
34
(
2014
)
3
,
pp. 196-211
Persistent link: https://www.econbiz.de/10010344141
Saved in:
2
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
3
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
4
Value co-creation via information and communications technology
Polo Peña, Ana Isabel
;
Frías Jamilena, Dolores María
; …
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1043-1059
Persistent link: https://www.econbiz.de/10010412932
Saved in:
5
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
6
Customer-to-customer value co-creation and co-destruction in sporting events
Kim, Kyungyeol
;
Byon, Kevin K.
;
Baek, Wooyeul
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 633-655
Persistent link: https://www.econbiz.de/10012260315
Saved in:
7
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
8
Making customer relationship management work : evidence from the banking industry in Taiwan
Lin, Nan-hong
;
Tseng, Wen-chun
;
Hung, Yu-chung
;
Yen, …
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1183-1197
Persistent link: https://www.econbiz.de/10003914855
Saved in:
9
Knowledge of inter-customer relations as a source of value creation and commitment in financial service firm's intermediation
Eriksson, Kent
;
Fjeldstad, Øystein D.
;
Sasson, Amir
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 563-582
Persistent link: https://www.econbiz.de/10003621754
Saved in:
10
Assessing "meta-services" : customer's perceived value and behaviour
Janawade, Vikrant
;
Bertrand, Daisy
;
Léo, Pierre-Yves
; …
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 275-295
Persistent link: https://www.econbiz.de/10011299598
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