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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
102
Kundenzufriedenheit
102
Beziehungsmarketing
76
Relationship marketing
76
Consumer behaviour
63
Konsumentenverhalten
63
Dienstleistungssektor
38
Service industry
38
Taiwan
27
Human Resource Management
19
Performance measurement
19
Performance-Messung
19
Personalmanagement
19
Arbeitszufriedenheit
18
Job satisfaction
18
Spain
18
Spanien
18
Beschwerdemanagement
17
Complaint management
17
Customer service
17
Hotel industry
17
Hotellerie
17
Kundenservice
17
service quality
17
Dienstleistung
16
Services
16
Employee retention
14
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
Mitarbeiterbindung
14
customer satisfaction
13
Arbeitsverhalten
12
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
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Undetermined
101
Free
3
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Article
313
Book / Working Paper
7
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Article in journal
320
Aufsatz in Zeitschrift
320
Collection of articles of several authors
7
Sammelwerk
7
Case study
4
Fallstudie
4
Conference proceedings
1
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Language
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English
320
Author
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Guchait, Priyanko
3
Kandampully, Jay
3
Lin, Wen-bao
3
Wang, Mei-ling
3
Alves, Helena
2
Back, Ki-Joon
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Tanova, Cem
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
Van Hove, Leo
2
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Published in...
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The service industries journal
Discussion paper series / IZA
878
The international journal of human resource management
705
NBER working paper series
525
International journal of hospitality management
519
Human Resource Management International Digest
468
Working paper / National Bureau of Economic Research, Inc.
457
IZA Discussion Paper
426
NBER Working Paper
424
Journal of business research : JBR
398
SpringerLink / Bücher
374
International journal of human resource management
370
Journal of retailing and consumer services
341
IZA Discussion Papers
321
Personnel Review
311
Human resource management
285
Human resource management review
267
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
247
International journal of contemporary hospitality management
236
Employee Relations
231
International Journal of Manpower
225
The journal of services marketing
212
Labour economics : official journal of the European Association of Labour Economists
209
Discussion paper / Centre for Economic Policy Research
204
CESifo working papers
200
Employee relations
198
Auditing : a journal of practice & theory
178
International journal of manpower
175
Cogent business & management
173
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
168
Human resource management journal
160
Journal of hospitality marketing & management
160
Management revue : socio-economic studies
160
Springer eBook Collection
151
The TQM journal : the international review of organizational improvement
146
Working paper
146
Services marketing quarterly
144
Tourism management : research, policies, practice
144
ILR review : the journal of work and policy
142
International Journal of Contemporary Hospitality Management
140
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ECONIS (ZBW)
320
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320
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1
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
Saved in:
2
How autonomy-supportive leaders influence employee service performance : a multilevel study
Shih, Chih-Ting
;
Chen, Shu-Ling
;
Chao, Minston
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 630-651
Persistent link: https://www.econbiz.de/10013362137
Saved in:
3
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
4
The impact of service innovation on firm performance
Lei, Lin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1599-1632
Persistent link: https://www.econbiz.de/10010229409
Saved in:
5
Chinese customers' loyalty to international consulting firms
Li, Qianqian
;
Zheng, Qinqin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
Saved in:
6
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
7
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
8
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
Saved in:
9
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
10
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
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