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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
76
Service quality
76
Consumer behaviour
64
Konsumentenverhalten
64
Customer satisfaction
63
Kundenzufriedenheit
63
Customer integration
19
Kundenintegration
19
Taiwan
17
Confidence
16
Customer service
16
Kundenservice
16
Vertrauen
16
Beschwerdemanagement
15
Complaint management
15
Betriebliche Wertschöpfung
14
Value creation
14
customer loyalty
14
Customer value
13
Kundenwert
13
Lieferantenmanagement
13
Supplier relationship management
13
customer satisfaction
13
Bank
12
E-commerce
12
Electronic Commerce
12
Dienstleistungssektor
11
Internet marketing
11
Online-Marketing
11
Service industry
11
Arbeitsverhalten
10
Brand management
10
Markenführung
10
Social Web
10
Social web
10
Work behaviour
10
Emotion
9
Online retailing
9
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Ha, Hong Youl
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Wu, Cedric Hsi-jui
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Chao, Pei
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Gil Saura, Irene
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Ha, Sejin
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Horbel, Chris
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Kim, Wansoo
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Lin, Wen-bao
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Ma, Jianfeng
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Nätti, Satu
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Ok, Chihyung
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Popp, Bastian
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Tung, Wei
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Woratschek, Herbert
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Yi, Youjae
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Zhou, Xing
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Addo, Prince Clement
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Adhikari, Kishalay
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Ahmed, Sohel
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Ahn, Jiseon
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The service industries journal
Journal of business research : JBR
685
Journal of retailing and consumer services
590
Industrial marketing management : the international journal for industrial and high-tech firms
417
International journal of hospitality management
288
SpringerLink / Bücher
266
The journal of services marketing
229
Industrial and Commercial Training
199
The journal of business & industrial marketing
197
Journal of strategic marketing
172
Journal of the Academy of Marketing Science
171
International journal of electronic customer relationship management : IJECRM
144
Journal of marketing
126
International journal of contemporary hospitality management
124
Tourism management : research, policies, practice
121
Journal of service research : JSR
120
Journal of travel and tourism marketing
120
Journal of hospitality marketing & management
116
Management science : journal of the Institute for Operations Research and the Management Sciences
116
The Learning Organization
116
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
108
Cogent business & management
107
Journal of retailing
107
Marketing intelligence & planning
107
The journal of brand management : an international journal
107
Journal of service management
106
Psychology & marketing
104
Gabler Edition Wissenschaft
102
European journal of operational research : EJOR
99
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
97
Services marketing quarterly
95
Technological forecasting & social change : an international journal
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
92
MPRA Paper
91
International journal of production research
86
The international journal of bank marketing : IJBM
86
Journal of marketing management : MM
84
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
82
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ECONIS (ZBW)
188
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1
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10
of
188
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date (oldest first)
1
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
2
Trust and customer engagement in the banking sector in Ghana
Kosiba, John Paul Basewe
;
Boateng, Henry
;
Okoe, …
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 960-973
Persistent link: https://www.econbiz.de/10012292980
Saved in:
3
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
4
Workplace spirituality : customer engagement Nexus : the mediated role of spiritual leadership on customer-oriented boundary-spanning behaviors
Bayighomog, Steven W.
;
Arasli, Huseyin
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 637-661
Persistent link: https://www.econbiz.de/10012204758
Saved in:
5
Knowledge management, relational
learning
, and the effectiveness of innovation autcomes
Leal-Rodríguez, Antonio L.
;
Roldán, José L.
; …
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10010205299
Saved in:
6
Does the length of a customer-provider relationship really matter?
Chiao, Yu-ching
;
Chiu, Ya-kang
;
Guan, Jyh-liang
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 649-667
Persistent link: https://www.econbiz.de/10003775764
Saved in:
7
Customer referral management : the implications of social networks
Law, Monica
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 669-683
Persistent link: https://www.econbiz.de/10003775765
Saved in:
8
The effect of bonds on loyalty towards auditors : the mediating role of commitment
Kuenzel, Sven
;
Krolikowska, Ewa
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 685-700
Persistent link: https://www.econbiz.de/10003775767
Saved in:
9
The moderating effects of gender roles on service emotional contagion
Lin, Miao-que
;
Huang, Li-shia
;
Chiang, Yi-fang
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 755-767
Persistent link: https://www.econbiz.de/10003775775
Saved in:
10
Does online relationship marketing enhance customer retention and cross-buying?
Liang, Chiung-ju
;
Chen, Hui-ju
;
Wang, Wen-hung
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 769-787
Persistent link: https://www.econbiz.de/10003775776
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