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Consumer behaviour
198
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197
Beziehungsmarketing
187
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187
Dienstleistungsqualität
109
Service quality
109
Customer satisfaction
86
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32
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25
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Ha, Hong Youl
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Ha, Sejin
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Ding Hooi Ting
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The service industries journal
Journal of business research : JBR
2,399
Journal of retailing and consumer services
2,075
International journal of hospitality management
883
International journal of consumer studies
772
Psychology & marketing
706
Journal of consumer research : JCR ; an interdisciplinary bimonthly
626
NBER working paper series
602
SpringerLink / Bücher
595
Working paper / National Bureau of Economic Research, Inc.
528
Industrial marketing management : the international journal for industrial and high-tech firms
486
European Journal of Marketing
477
NBER Working Paper
453
Asia Pacific journal of marketing and logistics
431
The journal of product & brand management
413
European journal of marketing : EJM
398
Journal of business ethics : JOBE
398
Journal of Consumer Marketing
397
Tourism management : research, policies, practice
389
The journal of brand management : an international journal
386
Journal of the Academy of Marketing Science
385
Journal of marketing research : JMR
383
Management science : journal of the Institute for Operations Research and the Management Sciences
376
Journal of travel and tourism marketing
374
The journal of services marketing
372
Journal of marketing
369
Journal of marketing management : MM
366
Cogent business & management
361
Journal of retailing
360
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
357
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
335
International journal of contemporary hospitality management
334
Discussion paper series / IZA
331
Journal of international consumer marketing
331
Marketing intelligence & planning
329
Journal of economic psychology : research in economic psychology and behavioral economics
324
Marketing letters : a journal of research in marketing
324
Journal of marketing communications
321
International journal of retail & distribution management
312
The international review of retail, distribution and consumer research
312
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ECONIS (ZBW)
331
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331
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1
The easier you get it, the less you cherish it? : research on the influence of coupon issuing methods on consumers from the perspective of psychological ownership
Yu, Zhenpeng
;
Zeng, Hui
;
Hao, Liaogang
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 962-988
Persistent link: https://www.econbiz.de/10014338630
Saved in:
2
Status demotion in hierarchical loyalty programs : effects of payment source
Ramaseshan, B.
;
Stein, Alisha
;
Rabbanee, Fazlul K.
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011579171
Saved in:
3
Rude customers and service performance : roles of motivation and personality
Yoon, David J.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 81-106
Persistent link: https://www.econbiz.de/10013167406
Saved in:
4
The roles of personality and general ethical judgments in intention to not repay credit card expenses
Ding, Cherng G.
;
Chang, Kuochung
;
Liu, Na-ting
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 813-834
Persistent link: https://www.econbiz.de/10003880612
Saved in:
5
Customer demotion in hierarchical loyalty programmes
Berlo, Geert van
;
Bloemer, Johanna M.
;
Blazevic, Vera
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 922-937
Persistent link: https://www.econbiz.de/10010394602
Saved in:
6
Special issue: A new research agenda for hospitality management
Phillips, Paul
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003914895
Saved in:
7
Online relationship avoidance over time
Ha, Hong Youl
;
Lee, Je-won
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1451-1468
Persistent link: https://www.econbiz.de/10009579523
Saved in:
8
Customer e-complaining behaviours using social media
Balaji, M. S.
;
Jha, Subhash
;
Stafford, Marla Royne
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
Saved in:
9
Impact of co-production on consumer perception of empowerment
Harrison, Tina
;
Waite, Kathryn
- In:
The service industries journal
35
(
2015
)
10
,
pp. 502--520
Persistent link: https://www.econbiz.de/10011333309
Saved in:
10
Designing loyalty programs that matter to customers
Ha, Sejin
;
Stoel, Leslie
- In:
The service industries journal
34
(
2014
)
6
,
pp. 495-514
Persistent link: https://www.econbiz.de/10010379347
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