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An examination of the effects of virtual experiential marketing on online customer intentions and loyalty
Luo, Margaret Meiling; Chen, Ja-shen; Ching, Russel K. H.; … - In: The service industries journal 31 (2011) 13/14, pp. 2163-2191
Persistent link: https://www.econbiz.de/10009299049
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Consumer-based leisure constraint for online gaming
Chen, Lily Shui-lien - In: The service industries journal 33 (2013) 1, pp. 115-132
Persistent link: https://www.econbiz.de/10009702921
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An acceptance model for an Internet protocol television service in Korea with prior experience as a moderator
Choi, Hun; Kim, Youngchan; Kim, Jinwoo - In: The service industries journal 30 (2010) 11/12, pp. 1883-1901
Persistent link: https://www.econbiz.de/10008760002
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Relational bonds, customer engagement, and service quality
Chang, Chia-Wen; Huang, Heng-Chiang; Wang, Shih-Ju; Lee, Han - In: The service industries journal 41 (2021) 5/6, pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
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Trust and customer engagement in the banking sector in Ghana
Kosiba, John Paul Basewe; Boateng, Henry; Okoe, … - In: The service industries journal 40 (2020) 13/14, pp. 960-973
Persistent link: https://www.econbiz.de/10012292980
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The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle; Petzer, Daniël Johannes - In: The service industries journal 38 (2018) 13/14, pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
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Workplace spirituality : customer engagement Nexus : the mediated role of spiritual leadership on customer-oriented boundary-spanning behaviors
Bayighomog, Steven W.; Arasli, Huseyin - In: The service industries journal 39 (2019) 7/8, pp. 637-661
Persistent link: https://www.econbiz.de/10012204758
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Exploring interactive communication using social media
Zhang, Chrystal B.; Lin, Yi Hsin - In: The service industries journal 35 (2015) 11/12, pp. 670-693
Persistent link: https://www.econbiz.de/10011401815
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What motivates professional service firm employees to narture client dialogues?
Fischer, Alban Dominique; Sieg, Jan Henrik; Wallin, … - In: The service industries journal 34 (2014) 5, pp. 399-421
Persistent link: https://www.econbiz.de/10010379366
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Customer demotion in hierarchical loyalty programmes
Berlo, Geert van; Bloemer, Johanna M.; Blazevic, Vera - In: The service industries journal 34 (2014) 11/12, pp. 922-937
Persistent link: https://www.econbiz.de/10010394602