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An assessment of performance-related practices in service operational settings : measures and utilizations patterns
Gomes, Carlos Francisco; Yasin, Mahmoud M. - In: The service industries journal 33 (2013) 1, pp. 73-97
Persistent link: https://www.econbiz.de/10009702924
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Discerning competitive strategy through an assessment of competitive methods
Gomes, Carlos Francisco; Yasin, Mahmoud M.; Lisboa, João V. - In: The service industries journal 34 (2014) 11/12, pp. 974-998
Persistent link: https://www.econbiz.de/10010394579
Cover Image
An assessment of performance-related practices in service operational settings: measures and utilization patterns
Gomes, Carlos F.; Yasin, Mahmoud M. - In: The service industries journal 33 (2013) 1, pp. 73-97
Persistent link: https://www.econbiz.de/10010054554