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~isPartOf:"The service industries journal"
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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
173
Kundenzufriedenheit
173
Beziehungsmarketing
103
Relationship marketing
103
Consumer behaviour
82
Konsumentenverhalten
82
Dienstleistungssektor
38
Service industry
38
Taiwan
33
Beschwerdemanagement
23
Complaint management
23
Customer service
23
Kundenservice
23
Spain
21
Spanien
21
Performance measurement
20
Performance-Messung
20
customer satisfaction
20
Dienstleistung
18
Services
18
service quality
17
Emotion
16
Hospital
16
Hotel industry
16
Hotellerie
16
Krankenhaus
16
Gesundheitsversorgung
15
Health care
15
Quality management
15
Qualitätsmanagement
15
Structural equation model
15
Strukturgleichungsmodell
15
Arbeitszufriedenheit
14
Customer integration
14
Customer value
14
E-commerce
14
Electronic Commerce
14
Job satisfaction
14
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Undetermined
112
Free
4
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Article
362
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7
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Article in journal
369
Aufsatz in Zeitschrift
369
Collection of articles of several authors
7
Sammelwerk
7
Case study
4
Fallstudie
4
Conference proceedings
1
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Language
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English
369
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Alves, Helena
4
Yi, Youjae
4
Kandampully, Jay
3
Lin, Wen-bao
3
Malhotra, Neeru
3
Wang, Mei-ling
3
Alrawadieh, Zaid
2
Backhouse, Chris J.
2
Bryson, John R.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Gil-Pechuan, Ignacio
2
Gong, Taeshik
2
Ha, Hong Youl
2
Ha, Sejin
2
Henseler, Jörg
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Jaaron, Ayham A. M.
2
Keramati, Abbas
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kim, Wansoo
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
Lee, Seonjeong
2
León-Darder, Fidel
2
Liang, Chiung-Ju
2
Liao, Shuling
2
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Published in...
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The service industries journal
International journal of hospitality management
546
Journal of retailing and consumer services
540
Journal of business research : JBR
417
Journal of Services Marketing
280
The journal of services marketing
272
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
271
Tourism management : research, policies, practice
226
International journal of contemporary hospitality management
212
Journal of travel and tourism marketing
203
Journal of hospitality marketing & management
195
Working paper / National Bureau of Economic Research, Inc.
185
NBER working paper series
183
Auditing : a journal of practice & theory
177
SpringerLink / Bücher
169
NBER Working Paper
165
Services marketing quarterly
165
Journal of air transport management
158
The TQM journal : the international review of organizational improvement
157
Cogent business & management
151
International Journal of Bank Marketing
144
International journal of productivity and quality management : IJPQM
141
Journal of service research : JSR
139
Service business
132
European Journal of Marketing
131
International Journal of Contemporary Hospitality Management
128
International journal of quality & reliability management
124
International journal of quality and service sciences
123
Journal of service management
122
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
118
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
114
International Journal of Quality & Reliability Management
112
Total quality management & business excellence
112
International journal of services and operations management
111
Health care management review : HCM review
109
Industrial marketing management : the international journal for industrial and high-tech firms
109
Asia Pacific journal of marketing and logistics
103
Discussion paper series / IZA
98
Quality management journal : QMJ
98
Journal of the Academy of Marketing Science
97
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ECONIS (ZBW)
369
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1
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10
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369
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1
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
2
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
3
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
4
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
5
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
6
Convenience and satisfaction : mediation of fairness and quality
Roy, Sanjit
;
Lassar, Walfried M.
;
Shekhar, Vaibhav
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 239-260
Persistent link: https://www.econbiz.de/10011583918
Saved in:
7
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
8
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
9
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
10
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
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