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Entrepreneurial applications of the lean approach to service industries
Lee, Sang M.; Olson, David L.; Lee, Sang-heui; Hwang, Taewon - In: The service industries journal 28 (2008) 7/8, pp. 973-987
Persistent link: https://www.econbiz.de/10003793040
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Factors affecting the performance on entrepreneurial service firms
Lim, SeongBae; Ribeiro, Domingo; Lee, Sang M. - In: The service industries journal 28 (2008) 7/8, pp. 1003-1013
Persistent link: https://www.econbiz.de/10003793050
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Medical error reduction : the effect of employee satisfaction with organizational support
Lee, Donhee; Lee, Sang M.; Schniederjans, Marc J. - In: The service industries journal 31 (2011) 7/8, pp. 1311-1325
Persistent link: https://www.econbiz.de/10009154353
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The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.; Lee, Donhee; Kang, Chang-yuil - In: The service industries journal 32 (2012) 1/2, pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
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The impact of high-performance work systems in the health-care industry: employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.; Lee, DonHee; Kang, Chang-Yuil - In: The service industries journal 32 (2012) 1, pp. 17-37
Persistent link: https://www.econbiz.de/10009819543