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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
76
Service quality
76
Consumer behaviour
64
Customer satisfaction
64
Konsumentenverhalten
64
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Taiwan
23
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19
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16
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customer loyalty
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Service industry
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customer satisfaction
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Immaterielle Werte
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Intangible assets
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Internet marketing
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The service industries journal
Journal of business research : JBR
687
Journal of retailing and consumer services
583
Journal of Intellectual Capital
450
Industrial marketing management : the international journal for industrial and high-tech firms
411
SpringerLink / Bücher
395
International journal of hospitality management
297
Journal of Business & Industrial Marketing
244
The journal of services marketing
225
The journal of business & industrial marketing
200
Journal of strategic marketing
173
Journal of the Academy of Marketing Science
173
International journal of learning and intellectual capital : IJLIC
152
International journal of electronic customer relationship management : IJECRM
143
Cogent business & management
138
Journal of intellectual capital
138
European Journal of Marketing
133
Gabler Edition Wissenschaft
128
Journal of marketing
128
International journal of contemporary hospitality management
125
Journal of hospitality marketing & management
122
Journal of travel and tourism marketing
120
Journal of service research : JSR
118
Tourism management : research, policies, practice
117
The journal of product & brand management
112
Asia Pacific journal of marketing and logistics
110
Journal of Services Marketing
110
The journal of brand management : an international journal
110
Journal of retailing
109
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
109
Marketing intelligence & planning
108
Journal of service management
107
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
101
Psychology & marketing
101
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
95
European journal of marketing : EJM
95
Services marketing quarterly
95
Springer eBook Collection / Business and Economics
92
Marketing Intelligence & Planning
89
Service business
86
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ECONIS (ZBW)
207
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207
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1
How to support the management of intangibles
Arancibia Carvajal, Sara
;
Fernández Nogales, Angel
- In:
The service industries journal
34
(
2014
)
3
,
pp. 196-211
Persistent link: https://www.econbiz.de/10010344141
Saved in:
2
Service capabilities and customer relationship management : an investigation of the banks in Taiwan
Yang, Yi-feng
- In:
The service industries journal
32
(
2012
)
6
,
pp. 937-960
Persistent link: https://www.econbiz.de/10009538661
Saved in:
3
An empirical study of evaluating supply chain management integration using the balanced scorecard in Taiwan
Chang, Hsin Hsin
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 185-202
Persistent link: https://www.econbiz.de/10003849584
Saved in:
4
The balanced scorecard and strategic control: a hotel case study analysis
Phillips, P. A.
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 731-746
Persistent link: https://www.econbiz.de/10003622944
Saved in:
5
Strategic performance measurement and value drivers : evidence from international tourist hotels in an emerging economy
Huang, Hao-Chen
;
Chu, Wenyi
;
Wang, Wei-Kang
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 1111-1128
Persistent link: https://www.econbiz.de/10003598962
Saved in:
6
Government performance evaluation using a balanced scorecard with a fuzzy linguistic scale
Wu, Jerry Chun-teh
;
Tsai, Hsien-tang
;
Shih, Meng-hsun
; …
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 449-462
Persistent link: https://www.econbiz.de/10003980728
Saved in:
7
"Balanced scorecard" as an operation-level strategic planning tool for service innovation
Luo, Chih-ming Arthur
;
Chang, Hung-fan
;
Su, Chi-hung
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1937-1956
Persistent link: https://www.econbiz.de/10009582155
Saved in:
8
Strategic orientation and performance measurement model in Taiwan's travel agencies
Huang, Leo
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1355-1381
Persistent link: https://www.econbiz.de/10003802431
Saved in:
9
How managers in the financial services industry ensure financial performance
Liang, Chiung-Ju
;
Wang, Wen-Hung
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 193-210
Persistent link: https://www.econbiz.de/10003733135
Saved in:
10
A balanced scorecard-based composite measuring approach to assessing the performance of a media outlet
Kumru, Mesut
- In:
The service industries journal
32
(
2012
)
5
,
pp. 821-843
Persistent link: https://www.econbiz.de/10009535884
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