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Corporate sustainability in action
Sebastiani, Roberta; Corsaro, Daniela; Montagnini, Francesca - In: The service industries journal 34 (2014) 7, pp. 584-603
Persistent link: https://www.econbiz.de/10010385550
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Recovering service failure through resource integration
Xu, Yingzi; Tronvoll, Bård; Edvardsson, Bo - In: The service industries journal 34 (2014) 16, pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
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Internationalisation in service companies
Edvardsson, Bo - In: The service industries journal 13 (1993) 1, pp. 80-97
Persistent link: https://www.econbiz.de/10001138043
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Special double issue: nonprofit services : part 2
Alves, Helena (ed.); Edvardsson, Bo (ed.) - 2018
Persistent link: https://www.econbiz.de/10011848088
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Special issue: nonprofit services : part 1
Alves, Helena (ed.); Edvardsson, Bo (ed.) - 2017
Persistent link: https://www.econbiz.de/10011818996
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Internal Service Quality and the Psychological Work Environment: An Empirical Analysis of Conceptual Interrelatedness
Edvardsson, Bo; Larsson, Gerry; Setterlind, Sven - In: The service industries journal 17 (1997) 2, pp. 252-263
Persistent link: https://www.econbiz.de/10007306789
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Key Concepts for New Service Development
Edvardsson, Bo; Olsson, Jan - In: The service industries journal 16 (1996) 2, pp. 140-164
Persistent link: https://www.econbiz.de/10007314669
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'The IKEA Saga': How Service Culture Drives Service Strategy
Edvardsson, Bo; Enquist, Bo - In: The service industries journal 22 (2002) 4, pp. 153-186
Persistent link: https://www.econbiz.de/10006261083
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An Experience-Based Measure of Service Quality
Edvardsson, Bo; Mattsson, Jan - In: The service industries journal 13 (1993) 4, pp. 289-306
Persistent link: https://www.econbiz.de/10006358143