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Promoting the quality of hospital service for children with developmental delays
Lee, Shu-fang; Lee, Wen-shiung - In: The service industries journal 33 (2013) 15/16, pp. 1514-1526
Persistent link: https://www.econbiz.de/10010229414
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Key drivers of services website loyalty
Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
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Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera; Carrión, Gabriel Cepeda - In: The service industries journal 34 (2014) 2, pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
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Designing a medicalized wellness service : balancing hospitality and hospital features
Russell-Bennett, Rebekah; Glavas, Charmaine; Previte, … - In: The service industries journal 37 (2017) 9/10, pp. 657-680
Persistent link: https://www.econbiz.de/10011718020
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Visitors' loyalty and price perceptions : the role of customer engagement
Bergel, Maxi; Brock, Christian - In: The service industries journal 39 (2019) 7/8, pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
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Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle; Rajaobelina, Lova; Ricard, Line; … - In: The service industries journal 37 (2017) 5/6, pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
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Experience vs quality : predicting satisfaction and loyalty in services
Cetin, Gurel - In: The service industries journal 40 (2020) 15/16, pp. 1167-1182
Persistent link: https://www.econbiz.de/10012403821
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Merger and acquisition evaluation and decision making model
Lee, Wen-shiung - In: The service industries journal 33 (2013) 15/16, pp. 1473-1494
Persistent link: https://www.econbiz.de/10010229422
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Value co-creation via information and communications technology
Polo Peña, Ana Isabel; Frías Jamilena, Dolores María; … - In: The service industries journal 34 (2014) 13, pp. 1043-1059
Persistent link: https://www.econbiz.de/10010412932
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How to support the management of intangibles
Arancibia Carvajal, Sara; Fernández Nogales, Angel - In: The service industries journal 34 (2014) 3, pp. 196-211
Persistent link: https://www.econbiz.de/10010344141