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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
173
Kundenzufriedenheit
173
Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
82
Innovation management
82
Innovationsmanagement
82
Konsumentenverhalten
82
Dienstleistungssektor
77
Service industry
77
Innovation
57
Taiwan
35
Dienstleistung
29
Quality management
29
Qualitätsmanagement
29
Services
29
Spain
29
Spanien
29
Performance measurement
25
Performance-Messung
25
Beschwerdemanagement
23
Complaint management
23
Customer service
23
Hotel industry
23
Hotellerie
23
Kundenservice
23
customer satisfaction
20
Customer integration
17
Hospital
17
Krankenhaus
17
Kundenintegration
17
Tourism industry
17
Tourismuswirtschaft
17
service quality
17
Emotion
16
Gesundheitsversorgung
16
Health care
16
Structural equation model
16
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138
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5
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Article
444
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8
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452
Aufsatz in Zeitschrift
452
Collection of articles of several authors
9
Sammelwerk
9
Case study
5
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5
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2
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English
452
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Alves, Helena
5
Yi, Youjae
4
Kandampully, Jay
3
Lin, Wen-bao
3
Malhotra, Neeru
3
Peris-Ortiz, Marta
3
Raposo, Mário
3
Wang, Mei-ling
3
Akgün, Ali E.
2
Alrawadieh, Zaid
2
Arici, Hasan Evrim
2
Bryson, John R.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Fuglsang, Lars
2
Galindo Martín, Miguel Angel
2
Gallouj, Fai͏̈z
2
Ganz, Walter
2
Gil Saura, Irene
2
Gil-Pechuan, Ignacio
2
Gong, Taeshik
2
Guisado-González, Manuel
2
Ha, Hong Youl
2
Ha, Sejin
2
Henseler, Jörg
2
Hofmeister, Johannes
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Kautonen, Mika
2
Keramati, Abbas
2
Keskin, Halit
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
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The service industries journal
Journal of business research : JBR
972
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
704
Technological forecasting & social change : an international journal
692
International journal of hospitality management
596
International journal of innovation management
574
Journal of retailing and consumer services
561
SpringerLink / Bücher
550
International journal of productivity and quality management : IJPQM
543
The TQM journal : the international review of organizational improvement
502
International journal of technology management : IJTM
500
International journal of quality & reliability management
473
International journal of production research
452
Research policy : policy, management and economic studies of science, technology and innovation
443
Technology analysis & strategic management
430
Technovation : the international journal of technological innovation, entrepreneurship and technology management
430
Journal of open innovation : technology, market, and complexity
410
Industrial marketing management : the international journal for industrial and high-tech firms
395
International journal of production economics
346
Total quality management & business excellence
332
IEEE transactions on engineering management : EM
318
The journal of services marketing
283
Journal of Services Marketing
280
Tourism management : research, policies, practice
253
NBER working paper series
252
International journal of innovation and technology management
243
Cogent business & management
240
Working paper / National Bureau of Economic Research, Inc.
238
International journal of contemporary hospitality management
234
Quality management journal : QMJ
227
NBER Working Paper
220
The journal of product innovation management : an international publication of the Product Development & Management Association
211
Journal of hospitality marketing & management
205
Journal of travel and tourism marketing
204
Innovation: organization & management : IOM
200
International journal of business innovation and research
188
International journal of six sigma and competitive advantage : IJSSCA
187
Journal of engineering and technology management : JET-M
183
R & D management
182
Auditing : a journal of practice & theory
181
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ECONIS (ZBW)
452
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1
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10
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452
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1
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
2
Quality function deployment in failure recovery and prevention
Chen, Hsi-Tien
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 615-637
Persistent link: https://www.econbiz.de/10011655406
Saved in:
3
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
4
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
5
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
6
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
7
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
8
Employee involvement in ideation and healthcare service innovation quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
Saved in:
9
Special issue: Creativity and Innovation : First INBAM Conference (International Network of Business & Management Journals)
Peris-Ortiz, Marta
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009298421
Saved in:
10
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
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