In most of the cities in Bangladesh, there is a considerable lacking in providing public services comparing with the demand. This study aims to identify the deficiencies in providing public services in three selected blocks of Khulna city, Bangladesh. Blocks are considered here as an individual...

Dhaka city is the home of more than five million and is one of the most densely populated cities of the world. Dhaka City Corporation is responsible for providing various services to its citizen with its limited resources. ‘Citizen Report Card’ is one of the new methods to measure the...