The study intends to analyze the validity of the hypothesis whether production and service organizations differ significantly. First a service management approach is introduced. The significance of service organizations in business is proved. Further on the study analyzes the problems of...

First a cultural change model was demonstrated, which tried to focus on both internal and external factors, which could have influence on cultural changes in organizations. There was no intention at all to provide formula for cultural change rather to introduce the elements, which can play...