Municipalities may have various motives for decisions on the mode of their task execution. Empirical studies – based on … of additional motives and to test these statistically. As we find, municipalities do not regularly evaluate the service … provision of their activities. Only in case of structural underperformance, municipalities consider a change of service provider …

, this article does empirical work on the ways in which social media is used by all 380 Dutch municipalities. It focuses on … populated municipalities with a larger and a higher-educated population use their Twitter account significantly different from …

In the Netherlands, electronic service delivery has become an important issue in many municipalities. Using the … delivery for all Dutch municipalities, we show that there is a large variety among the municipalities in the extent to which … municipalities. Some trends can be discerned, most notably the strong relationship of e-government adoption with demographic …